Remote Customer Service Representative | WFH

Job Overview

We are in search of a committed Customer Service Representative who demonstrates excellence in delivering outstanding service to our customers in the banking sector. This primarily remote position requires on-site presence every Tuesday and Thursday. Our flexible scheduling accommodates various availability, as our operations function around the clock. This role is initially a contract position, with the potential for advancement to a permanent role.

Key Responsibilities

• Proficiently manage customer inquiries concerning electronic banking services.
• Respond to inbound calls in a timely and professional manner, ensuring positive customer interactions.
• Deliver exceptional customer service by addressing and resolving client concerns with attention and care.
• Accurately execute data entry tasks, ensuring that customer records are consistently updated.
• Handle email inquiries, providing effective solutions to customers’ banking questions.
• Manage both inbound and outbound calls, ensuring clear communication and prompt responses.
• Utilize Microsoft Excel for data management and Microsoft Word for documentation purposes.
• Process orders accurately and efficiently.
• Schedule appointments and manage time effectively, demonstrating strong organizational abilities.
• Monitor customer accounts and take appropriate actions based on account statuses to ensure satisfaction.
  
  

Required Skills

• Experience in a customer service environment, particularly in handling inbound calls.
• Proficiency in call center operations focused on enhancing customer satisfaction.
• Strong customer service acumen, with a proven ability to resolve issues effectively.
• Experience in data entry and maintaining accurate customer records.
• Comfortable communicating via email and providing clear, helpful responses.
• Skilled in managing both inbound and outbound calls while maintaining professionalism.
• Proficiency in Microsoft Excel for data management tasks.
• Familiarity with Microsoft Word for effective documentation.
• Knowledge of order entry processes and appointment scheduling.
  
  

Qualifications

• Prior experience in a customer service or call center setting is preferred.
• High school diploma or equivalent is required.
  
  

Career Growth Opportunities

This role presents significant potential for career advancement, offering opportunities to transition into permanent positions based on performance and commitment. Joining our team allows you to enhance your skills and build a professional network within the financial services industry.

Employment Type: Temporary