What are the responsibilities and job description for the Remote Customer Service Representative | WFH position at Get It - Executive?
Job Overview
Join our dynamic team as a Remote Customer Service Representative, where you will play an essential role in addressing customer inquiries related to billing, payments, and account management. This fully remote position provides the flexibility you desire while fostering your professional growth in an environment that values your contributions.
Key Responsibilities
Our company is committed to your development. We provide comprehensive training and ongoing support, along with a clear pathway for career advancement within our organization.
Compensation And Benefits
Employment Type: Full-Time
Join our dynamic team as a Remote Customer Service Representative, where you will play an essential role in addressing customer inquiries related to billing, payments, and account management. This fully remote position provides the flexibility you desire while fostering your professional growth in an environment that values your contributions.
Key Responsibilities
- Address customer inquiries through phone, email, and chat with a focus on professionalism and empathy.
- Assist customers with payment processing, refunds, and updates to their accounts.
- Investigate and resolve billing discrepancies with accuracy and efficiency.
- Maintain detailed records of customer interactions for reference and follow-up.
- Ensure a superior customer experience through effective communication and problem-solving skills.
- Strong communication skills to engage with customers effectively.
- Proficient problem-solving abilities to address and resolve inquiries.
- Attention to detail to manage customer accounts accurately.
- Capability to work independently in a remote setting.
- Reliable internet connection and a dedicated workspace to facilitate seamless communication.
- High school diploma or equivalent is required.
- Previous experience in customer service is preferred, although not mandatory.
Our company is committed to your development. We provide comprehensive training and ongoing support, along with a clear pathway for career advancement within our organization.
Compensation And Benefits
- Enjoy the flexibility of fully remote work.
- Competitive hourly wage ranging from \(18 to \)21 per hour.
- Access to comprehensive training programs designed to set you up for success.
Employment Type: Full-Time
