What are the responsibilities and job description for the Remote Customer Support Representative position at Get It - Executive?
Job Overview
Join our team as a Customer Support Representative, where your passion for helping others and delivering outstanding customer service will be at the forefront of your role. This remote position offers a unique opportunity to gain essential experience in customer support and technical assistance within a professional and nurturing environment.
Key Responsibilities
Responsibilities
In this position, you will have a significant impact on supporting patients and caregivers by responding to their technology-related questions. Your primary responsibilities will include:
We are seeking candidates with the following capabilities:
To be considered for this role, candidates must meet the following requirements:
This role is an excellent stepping stone for future career advancements within our organization. You will benefit from comprehensive training and professional support that will enhance both your technical and customer service capabilities.
Company Culture and Values
We pride ourselves on fostering a work environment that is supportive, professional, and promotes collaboration. After the training period, you will enjoy the flexibility of a fully remote work setup.
If you are eager to make a meaningful contribution and thrive in a fast-paced environment, we encourage you to apply. This is your chance to embark on a rewarding career path with us!
Employment Type: Full-Time
Join our team as a Customer Support Representative, where your passion for helping others and delivering outstanding customer service will be at the forefront of your role. This remote position offers a unique opportunity to gain essential experience in customer support and technical assistance within a professional and nurturing environment.
Key Responsibilities
Responsibilities
In this position, you will have a significant impact on supporting patients and caregivers by responding to their technology-related questions. Your primary responsibilities will include:
- Managing 30-50 inbound calls daily from patients and caregivers.
- Delivering exceptional customer service and entry-level technical support.
- Ensuring prompt call resolution with an average handling time of 1:45.
- Utilizing your problem-solving skills to troubleshoot basic technology issues.
We are seeking candidates with the following capabilities:
- Strong customer service skills, emphasizing a friendly and professional demeanor.
- Basic technical proficiency, with experience in troubleshooting.
- Familiarity with high-volume call handling, preferably in a call center setting.
To be considered for this role, candidates must meet the following requirements:
- A reliable internet connection with a minimum speed of 30 Mbps.
- Capability to connect your computer directly to a network cable.
- Reliable transportation for the initial week of onsite training.
- Successful completion of a drug and background check prior to employment.
This role is an excellent stepping stone for future career advancements within our organization. You will benefit from comprehensive training and professional support that will enhance both your technical and customer service capabilities.
Company Culture and Values
We pride ourselves on fostering a work environment that is supportive, professional, and promotes collaboration. After the training period, you will enjoy the flexibility of a fully remote work setup.
If you are eager to make a meaningful contribution and thrive in a fast-paced environment, we encourage you to apply. This is your chance to embark on a rewarding career path with us!
Employment Type: Full-Time
