Remote Director of Community Care Operations | WFH

Job Overview

We are seeking a dedicated and dynamic Director of Community Care Operations to spearhead our community-centric healthcare initiatives. This pivotal position will connect our strategic business objectives with the delivery of exceptional care, ensuring that our teams effectively support the communities they serve. Your leadership will play a crucial role as we embark on a journey of growth and expansion, cultivating a culture that emphasizes high-quality care, diversity, inclusion, and member engagement.

Key Responsibilities

• Oversee and manage Care Teams across various markets, ensuring adherence to high care standards.
• Develop and refine operational systems to enhance service delivery and team performance.
• Formulate and execute operating plans that align with organizational goals through cross-departmental collaboration.
• Monitor and analyze key performance indicators (KPIs) and market metrics to evaluate team effectiveness and organizational performance.
• Drive initiatives for continuous improvement, focusing on cost reduction, outcome enhancement, and member satisfaction.
• Lead talent acquisition and development efforts to build mission-driven teams reflective of our core values.
• Support Care Team Managers in managing remote, community-based teams and promoting a positive work environment.
• Facilitate seamless communication between headquarters and care delivery teams while championing change management initiatives.
• Integrate innovative technology solutions to optimize operations and enhance team productivity.
  
  

Required Skills

• Proven strategic leadership capabilities with a focus on operational efficiency.
• Expertise in talent management, team development, and fostering diverse teams.
• Strong aptitude for cross-functional collaboration and problem-solving.
• Comprehensive understanding of healthcare or social work environments.
• Acumen in performance monitoring and metrics analysis.
  
  

Qualifications

• A Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related discipline is required; a Master's degree is preferred.
• A minimum of 5 years of experience in managing high-performing, client-focused teams, particularly in settings addressing Social Determinants of Health.
• Experience in healthcare-related fields, especially within Medicaid, Medicare, or population health management, is highly valued.
• Demonstrated success in scaling front-line teams through effective recruitment, onboarding, and training.
• A solid background in finance and operations, with measurable outcomes in recruitment, staff retention, and program performance.
  
  

Career Growth Opportunities

This role offers substantial opportunities for professional advancement through leadership development initiatives and collaboration across various departments. You will be part of a forward-thinking organization committed to nurturing mission-driven leaders.

Company Culture And Values

We are proud of our diverse and inclusive work environment, driven by collaboration and innovation. Our culture reflects our commitment to engaging with the communities we serve, valuing different perspectives, and fostering a workplace that promotes diversity.

Compensation And Benefits

• Competitive salary and equity package
• Comprehensive health insurance options (Medical, Dental, Vision)
• 401(k) plan with company match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off and parental leave policies
• Technology stipend and additional perks
  
  

Join us to make a significant impact on community-driven healthcare while advancing your career in a supportive and dynamic environment.

Employment Type: Full-Time