What are the responsibilities and job description for the Remote Director of Managed IT Services (Consulting & Outsourcing) | WFH position at Get It - Executive?
Job Overview
We are in search of a seasoned and visionary Director of Service to take the helm of our consulting team, comprising consultants, subject matter experts, and support engineers. In this pivotal role, you will guide Managed Service Providers (MSPs) in optimizing their operations, enhancing efficiency across diverse service lines including Unified Monitoring & Management (UMM), Professional Services Automation (PSA), automation development, Network Operations Center (NOC), and security.
As the Director of Service, your leadership will be instrumental in fostering innovation, achieving operational excellence, and steering the strategic direction of our services, ensuring the delivery of advanced, high-quality solutions to our esteemed partners.
Key Responsibilities
We offer an environment that fosters career advancement and professional development through various certification programs, enabling you to enhance your skills and progress within the organization.
Company Culture And Values
Our organization values collaboration, innovation, and continuous learning. We emphasize a supportive work environment that prioritizes both professional and personal growth, ensuring a healthy work-life balance.
Compensation And Benefits
We are in search of a seasoned and visionary Director of Service to take the helm of our consulting team, comprising consultants, subject matter experts, and support engineers. In this pivotal role, you will guide Managed Service Providers (MSPs) in optimizing their operations, enhancing efficiency across diverse service lines including Unified Monitoring & Management (UMM), Professional Services Automation (PSA), automation development, Network Operations Center (NOC), and security.
As the Director of Service, your leadership will be instrumental in fostering innovation, achieving operational excellence, and steering the strategic direction of our services, ensuring the delivery of advanced, high-quality solutions to our esteemed partners.
Key Responsibilities
- Formulate and establish strategic objectives and performance metrics for the team.
- Recognize emerging trends within the industry and incorporate innovative technologies into service offerings.
- Align service offerings with market demands and client requirements for ongoing improvement.
- Lead cross-functional teams to implement strategic initiatives, encompassing project management and service optimization.
- Oversee the creation of operational procedures that promote scalability and efficiency.
- Establish key performance indicators (KPIs) to evaluate service delivery, performance, and client satisfaction.
- Ensure adherence to industry standards regarding IT service delivery, cybersecurity, and data protection.
- Manage budgets, resource distribution, and pricing strategies for consulting services.
- Mentor and cultivate team members, nurturing a culture of learning and development.
- Design training initiatives for emerging technologies and consulting methodologies.
- Collaborate with global teams to deliver integrated support across regions.
- Champion the integration of cutting-edge technologies and tools to advance operational capabilities.
- Identify avenues for automation and process enhancements throughout the service lifecycle.
- Collaborate with technical teams to create Proof of Concepts (PoCs) for new tools and software.
- Represent the organization at industry events, webinars, and conferences, contributing to thought leadership discussions.
- Build and expand a network within the Managed Service Provider ecosystem to enhance industry presence.
- Stay informed about regulatory changes, market trends, and competitor strategies to make well-informed business decisions.
- Over 15 years of experience in Managed IT Services and Technology consulting.
- Familiarity with MSP technology stacks, specifically Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.
- Proven success in managing remote and offshore teams.
- Strong financial acumen, encompassing experience in budgeting and resource management.
- Demonstrated leadership capabilities, including motivating and managing consulting and engineering teams.
- Excellent communication skills and strategic problem-solving abilities.
- Bachelor’s degree in a relevant field preferred.
- Familiarity with the EOS (Entrepreneurial Operating System) model is advantageous.
We offer an environment that fosters career advancement and professional development through various certification programs, enabling you to enhance your skills and progress within the organization.
Company Culture And Values
Our organization values collaboration, innovation, and continuous learning. We emphasize a supportive work environment that prioritizes both professional and personal growth, ensuring a healthy work-life balance.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and retirement plans.
- Opportunities for professional development and continuous learning.
