Remote Director of Operations for Care Team

Job Overview

We are seeking an accomplished and motivated Director of Care Team Operations to spearhead our dedicated care teams in a remote work environment. This pivotal role is essential to aligning our business objectives with effective care delivery, ensuring that our community-based care meets the highest standards of quality. As the Director, you will lead a vibrant team of Care Team Managers, cultivating a culture that promotes inclusivity, support, and high performance.

Key Responsibilities

• Develop and implement care delivery standards to guarantee quality care and efficient operations.
• Formulate and execute strategic plans that align with the overarching organizational goals, collaborating with cross-functional teams to achieve desired outcomes.
• Monitor key performance indicators (KPIs) and industry metrics, delivering regular reports and analyses to evaluate both team and organizational performance.
• Propel process enhancements that lower costs, improve outcomes, and elevate member satisfaction while fostering a culture of innovation and continuous improvement.
• Direct the recruitment, retention, and development of mission-driven leaders, nurturing a diverse and inclusive team culture.
• Support Care Team Managers in overseeing remote and community-based teams, ensuring operational excellence and a positive team dynamic.
• Foster a trusting and collaborative environment that promotes outstanding member experiences and addresses concerns efficiently.
• Collaborate with product, finance, and growth teams to design and assess effective care delivery models, ensuring alignment with organizational objectives.
• Drive change management initiatives, effectively communicating evolving strategies and practices as the organization expands.
• Advocate for the adoption of technology solutions that enhance operational efficiency and care delivery.
  
  

Required Skills

• Strong leadership and team management capabilities.
• In-depth understanding of social care and healthcare systems.
• Proven track record in strategic planning and operational excellence.
• Proficiency in tracking and analyzing KPIs and market metrics.
• Exceptional problem-solving and communication skills.
• Experience in change management and technology implementation.
  
  

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related fields (Master’s degree preferred).
• A minimum of 5 years’ experience in managing and developing high-performing teams.
• Demonstrated ability in scaling teams, including recruitment and training processes.
• Comprehensive understanding of the intersection between social care and healthcare.
• Experience in a high-growth startup environment.
• Proven capability to implement scalable strategies that drive customer satisfaction and service quality.
  
  

Career Growth Opportunities

This role presents significant potential for professional development, with a focus on leading and nurturing talent in the social and healthcare sectors. You will have the opportunity to scale teams and drive strategic initiatives that enhance service quality and operational efficiency.

Company Culture And Values

We are committed to fostering a diverse and inclusive workplace culture that values collaboration, trust, and innovation. Our teams are mission-driven, dedicated to making a meaningful impact in the communities we serve.

Compensation And Benefits

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement savings plan with a company match.
• Paid parental leave and accrued paid time off.
• Technology stipend to support remote work.
• Flexible schedules and options for remote work.
  
  

Employment Type: Full-Time