Remote Enrollment Counselor Assistant

Job Title: Remote Enrollment Counselor

Job Overview

We are looking for a dedicated and engaging Remote Enrollment Counselor to assist families in navigating the enrollment process for our online educational programs designed for students in grades K-12. This role is critical in providing insights and support to prospective families, ensuring they are well-informed about our offerings.

Key Responsibilities

• Respond to inquiries from prospective families via phone and email in a timely and professional manner.
• Educate families on our online programs, including details about the curriculum, available resources, and the enrollment process.
• Employ strong organizational skills to manage multiple inquiries effectively, keeping both families and the administrative team updated on progress.
• Maintain accurate records of interactions and follow-up actions using customer management systems and Microsoft Excel.
• Ensure a focused and professional home workspace that is free from distractions.
• Collaborate with the administrative team to provide updates on enrollment progress and share feedback on trends or challenges encountered.
• Support project management tasks related to enrollment and outreach initiatives.
  
  

Required Skills

• Exceptional communication skills, both verbal and written, with a talent for articulating complex concepts clearly.
• Strong organizational abilities to manage inquiries and maintain detailed records efficiently.
• Proficiency in Microsoft Excel and the capacity to quickly adapt to new software and systems.
• Keen attention to detail to ensure timely and organized follow-ups.
  
  

Qualifications

• A high school diploma or equivalent is required.
• Minimum of one year of customer service and/or enrollment experience is essential.
• Ability to obtain a valid IVP Fingerprint clearance card and a valid driver's license prior to hire is required.
• Preferred qualifications include experience in project management and Spanish proficiency to assist Spanish-speaking families.
  
  

Career Growth Opportunities

This role offers significant opportunities for professional development, particularly in customer relations and project management, enabling you to enhance your skills while contributing meaningfully to our mission of supporting students and families.

Company Culture And Values

Our company is committed to fostering a supportive and collaborative remote work environment that emphasizes effective communication and teamwork. We are dedicated to creating positive educational experiences for families and appreciate individuals who share our passion for education.

Employment Type: Full-Time