What are the responsibilities and job description for the Remote FT Counselor - Telephonic | WFH position at Get It - Executive?
Job Overview
We are on the lookout for an empathetic and qualified Telephonic Counselor to join our remote workforce. In this vital role, you will deliver counseling and case management services to Employee Assistance Program (EAP) members in urgent need of support. You will skillfully conduct telephonic triages, provide immediate assistance, and connect members with essential resources.
This position represents a fantastic opportunity for a committed behavioral health professional eager to positively impact the lives of individuals and families while benefiting from the flexibility of remote work.
Key Responsibilities
We pride ourselves on nurturing the professional development of our team members. With over thirty years of experience across various sectors—including government, public safety, healthcare, education, and nonprofit organizations—our organization provides diverse career pathways for growth and advancement.
Company Culture and Values
Our commitment extends to supporting both our team members and the clients we serve through the delivery of high-quality, comprehensive services. We foster a welcoming and inclusive environment where individual differences are appreciated, and every team member is valued. Our organization boasts high satisfaction rates and a strong sense of community among employees and those we assist.
If you are passionate about making a difference and thrive in providing compassionate, solution-focused support, we invite you to apply!
Employment Type: Full-Time
We are on the lookout for an empathetic and qualified Telephonic Counselor to join our remote workforce. In this vital role, you will deliver counseling and case management services to Employee Assistance Program (EAP) members in urgent need of support. You will skillfully conduct telephonic triages, provide immediate assistance, and connect members with essential resources.
This position represents a fantastic opportunity for a committed behavioral health professional eager to positively impact the lives of individuals and families while benefiting from the flexibility of remote work.
Key Responsibilities
- Conduct comprehensive telephonic triage and assessments, offering immediate support for a range of issues, including behavioral health, substance use, relationship challenges, and work-life balance.
- Manage case intakes with professionalism, ensuring timely follow-up to meet member needs.
- Make informed clinical decisions in accordance with established risk policies to achieve optimal member outcomes.
- Provide appropriate referrals to network providers or other crucial resources for financial, legal, or personal support.
- Facilitate intake assessments, triage, coaching, and brief solution-focused counseling via phone or telehealth.
- Collaborate with service providers for seamless session referrals and authorizations, diligently monitoring cases through to completion.
- Utilize a computer-based case management system to professionally document all interactions and activities.
- Engage with client HR teams and supervisors to address employee concerns and offer guidance.
- Strong telephonic counseling abilities.
- Proficiency in effective case management.
- Competence in conducting triages and assessments.
- Excellent communication and interpersonal skills.
- Clinical decision-making aligned with risk management policies.
- A Master's degree in a behavioral health discipline such as social work, counseling, psychology, or a related field.
- A minimum of 5 years of post-master’s clinical experience as an EAP counselor or equivalent behavioral health practitioner.
We pride ourselves on nurturing the professional development of our team members. With over thirty years of experience across various sectors—including government, public safety, healthcare, education, and nonprofit organizations—our organization provides diverse career pathways for growth and advancement.
Company Culture and Values
Our commitment extends to supporting both our team members and the clients we serve through the delivery of high-quality, comprehensive services. We foster a welcoming and inclusive environment where individual differences are appreciated, and every team member is valued. Our organization boasts high satisfaction rates and a strong sense of community among employees and those we assist.
If you are passionate about making a difference and thrive in providing compassionate, solution-focused support, we invite you to apply!
Employment Type: Full-Time
