What are the responsibilities and job description for the Remote FT Counselor - Telephonic | WFH position at Get It - Executive?
Job Overview
Join our dedicated team as a Telephonic Counselor, where you will play an integral role in providing vital support and case management to members of our Employee Assistance Program (EAP). As the initial point of contact for individuals seeking immediate assistance, you will conduct assessments, offer triage, and coordinate resources to help navigate their challenges effectively—all within a fully remote work environment.
Key Responsibilities
We are dedicated to fostering an environment that values professional development and continuous learning. As part of our team, you will have access to resources and opportunities that promote career advancement within our organization.
Company Culture And Values
Our organization is committed to delivering exceptional support to employees and their families across diverse sectors, including healthcare, education, public safety, and non-profits. We prioritize empathy, collaboration, and excellence in behavioral health services, creating a workplace where diversity and inclusion are celebrated.
Networking And Professional Opportunities
Joining our team provides a unique opportunity to connect with other professionals in the behavioral health field, allowing for meaningful networking and collaboration that can enhance your skills and career trajectory.
If you are passionate about making a positive impact in the lives of others and thrive in a remote setting, we encourage you to apply today and become part of a team that embodies expertise, compassion, and excellence in behavioral health support.
Employment Type: Full-Time
Join our dedicated team as a Telephonic Counselor, where you will play an integral role in providing vital support and case management to members of our Employee Assistance Program (EAP). As the initial point of contact for individuals seeking immediate assistance, you will conduct assessments, offer triage, and coordinate resources to help navigate their challenges effectively—all within a fully remote work environment.
Key Responsibilities
- Deliver telephonic triage and assessments, offering immediate support for behavioral health issues, substance use concerns, relationship challenges, and work-life balance.
- Manage case coordination and follow-up on intakes, ensuring ongoing support for our valued members.
- Execute clinical determinations in line with company risk policies, prioritizing the well-being of both members and the organization.
- Provide referrals to service networks and additional resources addressing financial, legal, and personal assistance needs.
- Conduct telehealth intake assessments, coaching, and brief solution-focused counseling sessions.
- Collaborate with service providers for referrals, session authorization, and effective case completion.
- Maintain precise documentation within a computer-based case management system.
- Engage with Human Resources and supervisory personnel from client organizations regarding employee matters.
- Master's degree in a behavioral health discipline such as social work, psychology, or counseling.
- At least 5 years of post-master's experience as an EAP Counselor or in a comparable behavioral health clinical position.
- Exceptional communication and problem-solving abilities to provide empathetic and effective support.
- Proven experience conducting telephonic assessments and case management.
- Knowledge of service provider networks and resource coordination.
- A minimum of 5 years of relevant experience in behavioral health or EAP counseling.
- Demonstrated ability to provide compassionate and effective support to individuals in need.
We are dedicated to fostering an environment that values professional development and continuous learning. As part of our team, you will have access to resources and opportunities that promote career advancement within our organization.
Company Culture And Values
Our organization is committed to delivering exceptional support to employees and their families across diverse sectors, including healthcare, education, public safety, and non-profits. We prioritize empathy, collaboration, and excellence in behavioral health services, creating a workplace where diversity and inclusion are celebrated.
Networking And Professional Opportunities
Joining our team provides a unique opportunity to connect with other professionals in the behavioral health field, allowing for meaningful networking and collaboration that can enhance your skills and career trajectory.
If you are passionate about making a positive impact in the lives of others and thrive in a remote setting, we encourage you to apply today and become part of a team that embodies expertise, compassion, and excellence in behavioral health support.
Employment Type: Full-Time
