What are the responsibilities and job description for the Remote Help Desk - Entry Level position at Get It - Executive?
Job Title: Technical Support Representative - Entry Level (Remote)
Job Overview
Join our esteemed organization and become an integral part of a dynamic team dedicated to delivering exceptional customer support in a high-energy, 24⁄7 operational environment. As the initial touchpoint for our valued customers, your role will focus on addressing technical inquiries and ensuring a smooth experience across voice, data, video, and connectivity services. Your mission will be to effectively troubleshoot, resolve issues, and propose additional solutions to elevate the customer journey.
Key Responsibilities
This position offers performance-driven bonuses and the potential for salary increases following a four-month evaluation period, highlighting our commitment to recognizing and rewarding employee performance and advancement.
Company Culture And Values
Our organization fosters a culture centered on customer satisfaction and collaboration within a fast-paced environment, encouraging team support and continuous professional development.
Employment Type: Full-Time
Job Overview
Join our esteemed organization and become an integral part of a dynamic team dedicated to delivering exceptional customer support in a high-energy, 24⁄7 operational environment. As the initial touchpoint for our valued customers, your role will focus on addressing technical inquiries and ensuring a smooth experience across voice, data, video, and connectivity services. Your mission will be to effectively troubleshoot, resolve issues, and propose additional solutions to elevate the customer journey.
Key Responsibilities
- Respond to incoming technical support requests via phone, chat, and email, maintaining a professional and respectful demeanor.
- Assist customers in identifying and resolving concerns related to voice, data, video, and connectivity.
- Provide customers with tailored solutions, including the opportunity to up-sell additional products and services when suitable.
- Document each customer interaction comprehensively, ensuring detailed records of issues and resolutions.
- Address customer service inquiries to guarantee satisfaction with every engagement.
- Collaborate with fellow Technical Support Representatives as needed.
- Continuously enhance your product knowledge and stay informed about company policies and procedures.
- Proficiency in Windows Operating Systems and basic troubleshooting techniques.
- Previous experience in a customer service or call center role, particularly in a technical support capacity.
- Strong ability to efficiently troubleshoot and resolve connectivity challenges.
- Excellent verbal and written communication skills.
- Solid problem-solving capabilities and a commitment to a customer-centric approach.
- Willingness to work flexible shifts, including nights, weekends, and holidays, as part of a 24⁄7 support team.
- Experience in technical support or similar customer service roles.
- Demonstrated ability to troubleshoot and resolve technical issues promptly and effectively.
This position offers performance-driven bonuses and the potential for salary increases following a four-month evaluation period, highlighting our commitment to recognizing and rewarding employee performance and advancement.
Company Culture And Values
Our organization fosters a culture centered on customer satisfaction and collaboration within a fast-paced environment, encouraging team support and continuous professional development.
Employment Type: Full-Time
