Demo

Remote Help Desk - Entry Level

Get It - Executive
Swisher, IA Remote Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 3/22/2025
Job Title: Technical Support Representative - Entry Level (Remote)

Job Overview

Join our esteemed organization and become an integral part of a dynamic team dedicated to delivering exceptional customer support in a high-energy, 24⁄7 operational environment. As the initial touchpoint for our valued customers, your role will focus on addressing technical inquiries and ensuring a smooth experience across voice, data, video, and connectivity services. Your mission will be to effectively troubleshoot, resolve issues, and propose additional solutions to elevate the customer journey.

Key Responsibilities

  • Respond to incoming technical support requests via phone, chat, and email, maintaining a professional and respectful demeanor.
  • Assist customers in identifying and resolving concerns related to voice, data, video, and connectivity.
  • Provide customers with tailored solutions, including the opportunity to up-sell additional products and services when suitable.
  • Document each customer interaction comprehensively, ensuring detailed records of issues and resolutions.
  • Address customer service inquiries to guarantee satisfaction with every engagement.
  • Collaborate with fellow Technical Support Representatives as needed.
  • Continuously enhance your product knowledge and stay informed about company policies and procedures.

Required Skills

  • Proficiency in Windows Operating Systems and basic troubleshooting techniques.
  • Previous experience in a customer service or call center role, particularly in a technical support capacity.
  • Strong ability to efficiently troubleshoot and resolve connectivity challenges.
  • Excellent verbal and written communication skills.
  • Solid problem-solving capabilities and a commitment to a customer-centric approach.
  • Willingness to work flexible shifts, including nights, weekends, and holidays, as part of a 24⁄7 support team.

Qualifications

  • Experience in technical support or similar customer service roles.
  • Demonstrated ability to troubleshoot and resolve technical issues promptly and effectively.

Career Growth Opportunities

This position offers performance-driven bonuses and the potential for salary increases following a four-month evaluation period, highlighting our commitment to recognizing and rewarding employee performance and advancement.

Company Culture And Values

Our organization fosters a culture centered on customer satisfaction and collaboration within a fast-paced environment, encouraging team support and continuous professional development.

Employment Type: Full-Time

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