Remote Intake Specialist - Personal Injury

Job Title: Personal Injury Intake Specialist - Remote

Job Overview: We are currently seeking a devoted and detail-oriented Personal Injury Intake Specialist to join our esteemed law firm in a remote setting. In this pivotal role, you will manage incoming calls, qualify potential clients, and provide outstanding service to ensure that each individual feels supported and informed about the legal services we offer.

As a Personal Injury Intake Specialist, you will have the opportunity to work with a highly regarded law firm that is committed to safeguarding the rights of those who have been affected by the negligence of others. Your contributions will significantly impact the lives of clients facing difficult situations, allowing you to be part of a distinguished legal team dedicated to making a difference.

Key Responsibilities

• Handle incoming calls, prioritizing exceptional customer service
• Conduct interviews with prospective clients to gather essential information and evaluate their eligibility
• Complete client intake forms and ensure continuous communication with clients throughout the process
• Utilize empathy to connect with prospective clients, offering them a clear understanding of the legal landscape
• Build strong rapport quickly while maintaining a professional and compassionate demeanor
• Clearly articulate the services provided by the law firm and how they can assist clients
• Employ case management software and other tools to effectively organize and monitor client information
  
  

Required Skills

• Strong communication and interpersonal skills
• Ability to empathize with clients during challenging times
• Meticulous attention to detail with the capacity to multitask and maintain focus
• Familiarity with case management software and tools is advantageous
  
  

Qualifications

• High school diploma is required; an associate or bachelor's degree is preferred
• Prior experience in customer service or call center roles is essential
• Experience in a legal setting (such as a law firm) is mandatory
  
  

Career Growth Opportunities

Working with a prestigious law firm not only allows you to contribute to meaningful cases but also offers pathways for personal and professional development in the legal field. As you thrive in this position, you may have opportunities to advance within the organization or cultivate specialized skills in personal injury law.

Compensation And Benefits

Eligible employees will receive:

• Paid vacation
• Sick leave
• Paid holidays
• Group medical and vision insurance
  
  

Annual salary ranges from \(32,500 to \)45,000, contingent upon experience.

By joining our team, you will not only enhance your career but also be part of a network that values compassion, empathy, and client-centric service.

Employment Type: Full-Time