Remote Logistics Support Customer Service Representative

Job Overview

We are looking for a committed Customer Service Representative to enhance our Logistics Support team in a remote capacity. This role is crucial to our customer service operations, where you will provide exceptional assistance to our internal teams and our diverse global customer base. If you are eager to make a meaningful impact within a customer-centric environment and advance your career, we encourage you to apply.

Key Responsibilities

• Offer exemplary service to both external customers and internal teams to facilitate a seamless customer experience.
• Handle inbound customer service calls and inquiries with professionalism and empathy.
• Efficiently process, review, and prioritize sales orders, service requests, and parts shipments to ensure timely order fulfillment.
• Address discrepancies in parts orders, including part numbers, quantities, and pricing, through effective communication with clients and team members.
• Provide regular updates and analytical insights on sales orders, monitoring their status for timely delivery.
• Manage returns and service parts credits, ensuring smooth processing and appropriate documentation.
• Liaise with customers and vendors regarding service and part transactions, expediting orders as necessary.
• Collaborate with shipping teams to ensure accurate international shipping documentation and logistics coordination.
• Monitor freight expenses and resolve any discrepancies, guaranteeing accurate billing and cost allocation.
• Coordinate the transfer of machinery and parts across regions for both domestic and international shipments.
  
  

Required Skills

• 3-5 years of experience in customer service or sales, preferably with a focus on processing sales orders.
• An associate’s degree in Business is preferred.
• Familiarity with MRP/ERP systems (experience with JD Edwards is an advantage).
• Proficiency in tools such as DocuSign and Salesforce.
• Advanced Excel skills for data analysis and reporting purposes.
• Understanding of international trade procedures, incoterms, and export/import documentation.
• Experience in shipping software and data entry systems.
• Strong inclination towards process improvements and the capability to implement enhancements that drive efficiency.
• Excellent communication and customer service skills, fostering effective interaction with both internal and external stakeholders.
• A problem solver with a proactive approach, capable of staying organized while managing multiple priorities in a fast-paced setting.
• Attention to detail with a strong commitment to maintaining high levels of accuracy.
  
  

Qualifications

• An associate’s degree in Business or a related field is preferred.
  
  

Career Growth Opportunities

• Join a small, impactful team that significantly contributes to the organization’s long-term success and growth.
• Benefit from robust internal support for your personal development and career aspirations.
• Explore opportunities for growth and internal promotions, with a strong emphasis on promoting from within.
• Engage in a culture that fosters learning and development through tuition reimbursement schemes.
  
  

Compensation And Benefits

• Competitive salary and a profit-sharing retirement plan, fully funded by the company.
• Comprehensive benefits package, including medical, dental, vision, life insurance, and more.
• Flexible hybrid work schedule with two days of telework per week (available after the probation period).
• Ten company-paid holidays, generous vacation allowances, and 48 hours of personal time annually (prorated based on the start date).
  
  

If you are a customer-focused professional seeking an exciting and dynamic workplace with ample opportunities for advancement, we would be delighted to hear from you!

Employment Type: Full-Time