What are the responsibilities and job description for the Remote Manager of Customer Success position at Get It - Executive?
Job Overview
Join our dynamic team as a Customer Success Manager, where you will be instrumental in advancing the adoption and efficacy of our AI-driven healthcare solutions, including our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). Your insights will empower healthcare organizations to revolutionize their operational practices through our innovative technologies, ensuring that they achieve measurable enhancements in clinical performance and patient care. Collaborating closely with sales, product, and clinical teams, you will design an exceptional customer journey that fully leverages our state-of-the-art technology.
Key Responsibilities
This role offers significant opportunities for professional development within the AI healthcare sector, allowing you to work alongside leading physicians and technology innovators, as well as collaborate with experienced co-CMOs specializing in neurosurgery and cardiology.
Company Culture And Values
We are dedicated to creating an inclusive and diverse workplace that values every team member. We welcome applicants from all backgrounds and strive to provide equal opportunities, fostering an environment where all employees can feel a sense of ownership, belonging, and the potential to thrive.
Compensation And Benefits
Join our dynamic team as a Customer Success Manager, where you will be instrumental in advancing the adoption and efficacy of our AI-driven healthcare solutions, including our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). Your insights will empower healthcare organizations to revolutionize their operational practices through our innovative technologies, ensuring that they achieve measurable enhancements in clinical performance and patient care. Collaborating closely with sales, product, and clinical teams, you will design an exceptional customer journey that fully leverages our state-of-the-art technology.
Key Responsibilities
- Develop and implement strategies that promote the seamless adoption of our healthcare products, facilitating a smooth transition to AI-enhanced workflows while optimizing return on investment (ROI).
- Establish scalable processes for clinic onboarding, training, and ongoing success management, ensuring they are in line with healthcare workflows and compliance standards.
- Create and monitor key performance indicators focused on clinical efficiency, patient satisfaction, and practice ROI, producing clear dashboards that illustrate the impact of our AI solutions.
- Collaborate with our medical team, including co-Chief Medical Officers, to ensure that success strategies align with clinical best practices and healthcare delivery objectives.
- Enhance the customer journey by streamlining the transition from conventional practices to AI-supported care delivery and identifying opportunities to maximize value.
- Implement and oversee a program to collect, analyze, and act on feedback from clinicians and staff, informing product development and service enhancement.
- Partner with the customer success team to establish frameworks for scaling our organization, including creating healthcare-oriented playbooks and best practices.
- 5 years of experience in customer success roles, with a minimum of 2 years managing strategic accounts or leading customer success teams.
- Proven ability to conceive and execute success strategies that yield measurable business outcomes.
- Demonstrated expertise in optimizing and scaling customer success processes and playbooks.
- Strong analytical skills in utilizing data to articulate customer value and ROI.
- Proficiency in guiding cross-functional initiatives and influencing stakeholders at all organizational levels.
- Experience in managing organizational change during technological transformations.
- Technical proficiency to understand and communicate the value of AI technologies in healthcare contexts.
- Excellent communication skills for engaging with both technical and clinical stakeholders.
- Experience in the healthcare technology sector or with technology products within healthcare organizations is preferred.
- Familiarity with AI/ML platforms and their implementation in enterprise environments is advantageous.
- Understanding of clinical workflows and healthcare operations is desirable.
- Experience supporting product-led growth (PLG) initiatives in B2B software environments is a plus.
This role offers significant opportunities for professional development within the AI healthcare sector, allowing you to work alongside leading physicians and technology innovators, as well as collaborate with experienced co-CMOs specializing in neurosurgery and cardiology.
Company Culture And Values
We are dedicated to creating an inclusive and diverse workplace that values every team member. We welcome applicants from all backgrounds and strive to provide equal opportunities, fostering an environment where all employees can feel a sense of ownership, belonging, and the potential to thrive.
Compensation And Benefits
- A competitive base salary complemented by performance-based bonuses.
- An equity package aligned with the company’s growth trajectory.
- A remote-first work culture that supports flexibility.
- Comprehensive health benefits and a 401(k) plan to secure your financial future.
- Opportunities to collaborate with leading physicians and technology innovators, contributing to groundbreaking advancements in healthcare AI.
