What are the responsibilities and job description for the Remote Mechanical Support Customer Representative position at Get It - Executive?
Job Overview
We are seeking a detail-oriented and proactive Mechanical Customer Support Representative to join our dynamic team in a remote capacity. This role is ideal for individuals who are enthusiastic about delivering exceptional service and possess a strong foundation in mechanical and electrical systems. As a key member of our support team, you will assist customers in troubleshooting mechanical and electrical issues across diverse product lines, including generators and outdoor power equipment.
Key Responsibilities
This position offers significant potential for career advancement within the company, enabling you to participate in product development and enhancement initiatives, ensuring ongoing professional growth.
Compensation And Benefits
We are seeking a detail-oriented and proactive Mechanical Customer Support Representative to join our dynamic team in a remote capacity. This role is ideal for individuals who are enthusiastic about delivering exceptional service and possess a strong foundation in mechanical and electrical systems. As a key member of our support team, you will assist customers in troubleshooting mechanical and electrical issues across diverse product lines, including generators and outdoor power equipment.
Key Responsibilities
- Handle a substantial volume of incoming and outgoing calls, delivering timely and effective resolutions to customer inquiries.
- Provide step-by-step support to customers facing product challenges through various communication channels such as phone, email, and chat.
- Diagnose and resolve mechanical and electrical issues related to portable generators, effectively guiding customers through the troubleshooting process.
- Support customers with troubleshooting, diagnosing, programming, and assisting with parts requests based on their needs.
- Maintain up-to-date knowledge of products and troubleshooting practices to ensure accurate and efficient support.
- Document detailed information regarding product performance and issues, ensuring clarity and timeliness.
- Contribute innovative ideas for enhancing technical support processes and improving customer satisfaction.
- In-depth understanding of electrical and mechanical engine components and their functionalities.
- Ability to interpret technical diagrams, exploded views, and service manuals.
- Experience in troubleshooting and repairing small mechanical engines.
- Strong verbal and written communication skills.
- Familiarity with various software systems and proficiency in typing and internet navigation.
- Demonstrated ability to multitask, prioritize, and manage time effectively.
- Competence in using collaboration tools such as Zoom, Skype, Microsoft Teams, and Slack.
- Minimum of 2 years of customer service experience in a high-volume call center environment.
- Proven ability to work collaboratively with team members to deliver superior service.
- Technical education or relevant experience in mechanical or electrical systems is preferred.
This position offers significant potential for career advancement within the company, enabling you to participate in product development and enhancement initiatives, ensuring ongoing professional growth.
Compensation And Benefits
- Competitive remuneration package.
- Comprehensive medical, dental, and vision benefits.
- Paid holidays and company bonuses.
- Discounts on products.
- IRA savings plan with company matching.
- Opportunity to work remotely from your own home, providing flexibility and convenience.
