Remote Patient Center Contact Specialist | WFH

Job Overview

Join our dedicated team as a Remote Patient Contact Center Specialist, where you will be instrumental in enhancing the healthcare journey for our patients. Your exceptional customer service skills will ensure that patients receive personalized and compassionate care right from their initial contact. While experience in healthcare or call center environments is advantageous, we are committed to providing comprehensive training to facilitate your success in this role.

Key Responsibilities

• Handle a significant volume of inbound calls with a positive and professional demeanor, delivering tailored customer service.
• Provide patients with precise information about services, products, and ongoing promotions.
• Direct patient inquiries to the relevant departments as necessary.
• Maintain and update patient records in the Patient Contact Center and Electronic Medical Records (EMR) systems.
• Document all call interactions in accordance with established procedures.
• Safeguard patient confidentiality by complying with HIPAA regulations.
• Remain well-versed in procedures, office protocols, and guidelines to assist patients effectively.
• Conduct outbound calls as required.
• Undertake additional tasks as assigned by management.
  
  

Required Skills

• Strong verbal, written, and listening communication skills.
• Proficient in computer applications, including Microsoft Word, Excel, PowerPoint, Google Suite, along with data entry and typing capabilities.
• Solid understanding of customer service concepts and call center technologies.
• Ability to adapt to a flexible work schedule, including occasional weekends, holidays, and varying shifts.
• Maintain composure and patience in high-pressure situations.
  
  

Qualifications

• Previous experience in a call center or customer service position is preferred.
• High School diploma or equivalent is required (a degree in communications or a related field is a plus).
  
  

Career Growth Opportunities

We are dedicated to fostering your professional development through career advancement programs that support continuous learning and skill enhancement.

Compensation And Benefits

• Salary Range: \(18 - \)19 per hour, commensurate with experience.
• Full-time position with rotating weekend shifts (two weekends required, 8-hour shifts).
• Standard schedule: Monday to Friday (8-hour shifts).
• Comprehensive benefits package, including:
• Remote work flexibility
• Medical/Prescription Drug Coverage
• Dental and Vision Insurance
• Company-Paid Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Retirement Plan - 401(k)
• Paid Time Off (PTO) and Paid Holidays.
  

We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace, ensuring that all qualified applicants receive consideration without regard to race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, genetic information, military status, domestic violence victim status, criminal conviction, or any other protected category under federal, state, or local law.

Employment Type: Full-Time