What are the responsibilities and job description for the Remote Regional Field Manager position at Get It - Executive?
Job Overview
We are seeking an energetic and dedicated Regional Field Manager (RFM) to spearhead operations in a designated territory, ensuring the highest standards of service delivery. This position is perfect for an individual possessing a robust background in claims management, contractor relations, and customer service. As the RFM, you will collaborate closely with clients, contractors, and property owners while managing a portfolio of claims exceeding $50K and striving to meet and surpass all service expectations. This role allows for remote work from a home office, with travel required within the region.
Key Responsibilities
This position offers a unique opportunity to lead and develop team members, enhancing program performance and implementing best practices. Additionally, you will play a key role in recruiting and training new contractors, thereby expanding your professional network and career potential.
Company Culture and Values
We are committed to fostering a diverse and inclusive work environment that supports personal and professional growth. Our dedication to excellence and teamwork ensures that every employee is valued and empowered.
Compensation And Benefits
We are seeking an energetic and dedicated Regional Field Manager (RFM) to spearhead operations in a designated territory, ensuring the highest standards of service delivery. This position is perfect for an individual possessing a robust background in claims management, contractor relations, and customer service. As the RFM, you will collaborate closely with clients, contractors, and property owners while managing a portfolio of claims exceeding $50K and striving to meet and surpass all service expectations. This role allows for remote work from a home office, with travel required within the region.
Key Responsibilities
- Supervise and assess contractor performance to ensure alignment with client needs and adherence to Service Level Agreements.
- Cultivate and sustain relationships with insurance carrier clients, devising strategies to elevate service delivery.
- Mediate and resolve conflicts among property owners, clients, and contractors, prioritizing efficiency and satisfaction.
- Partner with risk management teams to address issues related to workmanship and liability, ensuring swift resolutions.
- Communicate effectively regarding the comprehensive range of services provided and demonstrate their value to clients and contractors.
- Proactively oversee contractor timelines and performance, making necessary adjustments to meet targets.
- Conduct periodic property site visits to verify that projects are completed timely and according to specifications.
- Recruit, interview, and onboard new contractors to broaden the network, ensuring they receive adequate training and support.
- Collaborate with various departments such as recruiting, credentialing, accounting, and risk management to address escalated concerns efficiently.
- Lead and mentor team members to enhance program performance and ensure adherence to best practices across the region.
- Organize regular meetings with contractors to review performance metrics, expectations, and areas for improvement.
- Bachelor's degree (BA/BS) or equivalent work experience is required.
- Prior experience in property insurance or property claims adjusting is preferred.
- Background in residential and/or commercial construction is beneficial.
- Ability to travel approximately 40% of the time; reliable transportation is necessary.
- Familiarity with claims management or estimating software is advantageous.
- Strong independent work ethic with effective collaboration skills in team settings.
- Excellent communication and customer service skills, emphasizing creative problem-solving.
- Proficiency in Microsoft Office and comfort with various computer applications.
- Capability to multitask and manage time efficiently within a fast-paced environment.
- Strong interpersonal skills for fostering positive relationships with clients and contractors.
- Professional and impartial when addressing conflicting interests and resolving disputes.
- Bachelor's degree (BA/BS) in a relevant field or equivalent professional experience.
- Previous experience managing claims and contractor relationships is highly desirable.
This position offers a unique opportunity to lead and develop team members, enhancing program performance and implementing best practices. Additionally, you will play a key role in recruiting and training new contractors, thereby expanding your professional network and career potential.
Company Culture and Values
We are committed to fostering a diverse and inclusive work environment that supports personal and professional growth. Our dedication to excellence and teamwork ensures that every employee is valued and empowered.
Compensation And Benefits
- Full-Time (M-F, 8 am - 5 pm)
- Salary: \(60,000 to \)70,000 (commensurate with experience and assigned territory)
- Comprehensive benefits package including medical, dental, vision, short- and long-term disability, life insurance, and Employee Assistance Program.
- 401K options and paid time off, including flexible and sick days.
- Paid holidays in a supportive work environment.
Salary : $60,000 - $70,000
