What are the responsibilities and job description for the Remote Research Clerk I for Utility Analysis position at Get It - Executive?
Job Overview
Join our dynamic team as a Research Clerk I and contribute to our mission of ensuring uninterrupted utility services for our clients. This remote position offers the opportunity to delve into utility termination warnings, identify potential billing issues, and engage directly with utility vendors to negotiate favorable terms. We are looking for dedicated individuals who demonstrate proactive problem-solving skills and possess strong communication abilities.
Key Responsibilities
We are committed to fostering the professional development of our employees, providing ample opportunities to enhance skills and advance within the company.
Company Culture And Values
Our organization prides itself on creating a collaborative work environment that encourages teamwork and innovation. We value every team member’s contributions and support each other’s growth.
Compensation And Benefits
We offer a competitive salary, commensurate with experience, along with flexible working conditions and opportunities for overtime as needed.
How To Apply
Interested candidates are invited to submit their resumes alongside their contact information through our application platform. The application process is streamlined and generally takes 20 minutes or less. If your qualifications align with our requirements, a member of our recruitment team will reach out to initiate the interview process.
Employment Type: Full-Time
Join our dynamic team as a Research Clerk I and contribute to our mission of ensuring uninterrupted utility services for our clients. This remote position offers the opportunity to delve into utility termination warnings, identify potential billing issues, and engage directly with utility vendors to negotiate favorable terms. We are looking for dedicated individuals who demonstrate proactive problem-solving skills and possess strong communication abilities.
Key Responsibilities
- Conduct thorough research on utility termination warnings, identify missing bills, and address late fees by analyzing payment history and account details.
- Initiate communication with utility vendors to inquire about outstanding balances, verify payment applications, and resolve any discrepancies.
- Negotiate with vendors to secure payment extensions and seek resolutions to prevent service interruptions, including the potential waiver of late fees.
- Document all communications and prepare correspondence to vendors, ensuring accurate relay of remittance information.
- Process various payment-related items and collaborate with internal teams to rectify discrepancies.
- Maintain organized databases for termination research, missing bills, and late fees, prioritizing urgent tasks effectively.
- Respond to vendor inquiries promptly, providing assistance and support as needed.
- Keep accurate records of research outcomes and administrative processes.
- Undertake additional tasks assigned by management, including potential overtime as required.
- Exceptional verbal and written communication skills, maintaining professionalism at all times.
- Strong organizational capabilities with the ability to manage multiple tasks efficiently.
- Proficient in standard office technology and software, particularly Microsoft Office Suite (Excel, Word, etc.).
- Solid analytical and critical thinking skills to navigate complex situations effectively.
- A high school diploma or equivalent is required.
- A minimum of 6 months of customer service or collections experience, or an equivalent background, is preferred.
- Basic understanding of utility billing processes is advantageous.
We are committed to fostering the professional development of our employees, providing ample opportunities to enhance skills and advance within the company.
Company Culture And Values
Our organization prides itself on creating a collaborative work environment that encourages teamwork and innovation. We value every team member’s contributions and support each other’s growth.
Compensation And Benefits
We offer a competitive salary, commensurate with experience, along with flexible working conditions and opportunities for overtime as needed.
How To Apply
Interested candidates are invited to submit their resumes alongside their contact information through our application platform. The application process is streamlined and generally takes 20 minutes or less. If your qualifications align with our requirements, a member of our recruitment team will reach out to initiate the interview process.
Employment Type: Full-Time
