Remote Temp-to-Hire Customer Service Representative I

Job Overview

Join our dynamic team as a Customer Service Representative, where your passion for assisting others will shine through. In this pivotal role, you will serve as the initial contact for individuals who have sustained work-related injuries. Your attentive listening and information-gathering skills will be essential in ensuring that these individuals receive the appropriate medical support they need. This fully remote position allows for significant professional growth and development within our organization.

Key Responsibilities

• Deliver exceptional customer service through a combination of inbound and outbound phone calls, as well as email communication.
• Address inquiries from clients, patients, and providers via various communication channels, ensuring compliance with contractual and state regulations.
• Manage daily correspondence, including processing incoming emails.
• Maintain consistent attendance and reliability to support team objectives.
• Undertake additional duties as required to enhance team performance.
  
  

Required Skills

• Demonstrated ability to multitask effectively in a fast-paced, high-volume environment.
• Superior verbal and written communication skills.
• Proficiency in Microsoft Office applications (including Outlook and Excel) and a comfort level with technology.
• A proven track record of consistent work history and a strong work ethic.
  
  

Qualifications

• A high school diploma or equivalent is required.
• Prior experience in customer service is preferred.
  
  

Career Growth Opportunities

This position is temp-to-hire, providing an excellent pathway for career advancement within our organization. Depending on your interview assessment, the role level may be adjusted, influencing the potential salary range.

Compensation And Benefits

• Starting pay of $17 per hour, with competitive adjustments based on qualifications, experience, and job performance.
• For full-time regular employees, we offer a comprehensive benefits package including:
• Medical, Dental, and Vision coverage
• Health Savings and Flexible Spending Accounts
• Life and Accident Insurance
• Long-term Disability and Critical Illness Insurance
• Paid Time Off
• 401(k) and ROTH 401(k)
• Pre-paid Legal Insurance, among other benefits.
  

We are dedicated to fostering an inclusive and supportive work environment, encouraging applicants from diverse backgrounds to apply.

Employment Type: Full-Time