Remote Virtual Customer Service Representative

Remote Customer Service Representative - Healthcare Billing

We are looking for a dedicated and empathetic Remote Customer Service Representative to become an integral part of our team. In this pivotal role, you will assist patients in managing their medical billing inquiries, providing outstanding service and facilitating payment solutions. Your interactions with patients will take place primarily over the phone, within a dynamic environment where resolving account balances and ensuring timely payments is of utmost priority.

The ideal candidate will possess a strong comfort level with technology and demonstrate adaptability in learning new systems and processes while working in a virtual setting.

Key Responsibilities

• Deliver exceptional service to patients, reflecting the organization's values and mission.
• Initiate outreach to patients regarding their medical billing inquiries and facilitate payment arrangements.
• Communicate with professionalism and empathy, ensuring patients are informed about their payment options.
• Review and document patient accounts accurately, maintaining comprehensive records of interactions.
• Negotiate feasible payment plans tailored to individual patient circumstances.
• Assist patients in executing payments through various methods including check, credit card, or electronic transfer.
• Comply with company policies to ensure a smooth and consistent experience for patients.
• Achieve or surpass established performance metrics and objectives.
• Collaborate with team leaders and management to address issues and enhance patient satisfaction.
• Perform any additional duties as assigned to contribute to the success of the team and patient contentment.
  
  

Required Skills

• Strong commitment to customer service and client satisfaction.
• Exceptional verbal and written communication abilities.
• Ability to uphold confidentiality and demonstrate integrity in all interactions.
• Collaborative team player with effective interpersonal skills.
• Proficient basic computer skills with a quick learning aptitude for new software systems.
  
  

Qualifications

• Prior customer service experience is preferred.
• Experience in medical billing or healthcare revenue cycle management is advantageous.
• A high school diploma or equivalent is required.
• Some college coursework is preferred, but not mandatory.
  
  

By joining our organization, you will be part of a compassionate team that values dedication, teamwork, and excellence in service. We offer a supportive virtual working environment that fosters professional growth and development.

Employment Type: Contractor