What are the responsibilities and job description for the Rep Membership Services position at Get It - Executive?
Job Overview
We are seeking a dedicated Membership Services Representative who is passionate about delivering exceptional customer service and fostering a welcoming atmosphere for all members, guests, and program participants. As the first point of contact, you will play a vital role in creating positive experiences and building lasting relationships within our community.
Key Responsibilities
We are committed to the professional development of our team members. You will have access to training sessions and staff meetings designed to keep you updated on policies and best practices, paving the way for your career advancement within our organization.
Company Culture And Values
Our organization champions inclusivity, respect, and community. We strive to maintain a welcoming atmosphere where every member and guest feels appreciated and connected.
Why Join Us?
Employment Type: Full-Time
We are seeking a dedicated Membership Services Representative who is passionate about delivering exceptional customer service and fostering a welcoming atmosphere for all members, guests, and program participants. As the first point of contact, you will play a vital role in creating positive experiences and building lasting relationships within our community.
Key Responsibilities
- Deliver outstanding service to members and guests both in person and via phone, contributing to a warm and inviting community.
- Conduct tours for potential members, addressing inquiries and facilitating membership sales.
- Cultivate strong relationships with members through engaging conversations, ensuring they feel connected and valued.
- Stay knowledgeable about current programs, activities, and membership specifics to provide accurate and helpful information.
- Efficiently process transactions related to memberships and program registrations.
- Independently utilize and navigate the membership system (DAXKO MemberST).
- Address and resolve membership-related inquiries or issues, escalating unresolved matters as necessary.
- Participate in staff meetings and training sessions to remain informed about policies and best practices.
- Ensure adequate shift coverage when needed and adhere to the protocol for requesting time off.
- Assume additional responsibilities as assigned to enhance the overall experience for members.
- A friendly and customer-oriented attitude, complemented by strong communication skills.
- A collaborative team player who values integrity, respect, and a commitment to continuous learning.
- Passion for connecting with others and making a positive impact in the community.
- Proficient in handling transactions and confidently operating computer systems.
- High school diploma or equivalent preferred.
- Previous experience in a customer service role is advantageous.
- Familiarity with membership systems and sales processes is a plus.
We are committed to the professional development of our team members. You will have access to training sessions and staff meetings designed to keep you updated on policies and best practices, paving the way for your career advancement within our organization.
Company Culture And Values
Our organization champions inclusivity, respect, and community. We strive to maintain a welcoming atmosphere where every member and guest feels appreciated and connected.
Why Join Us?
- Free Membership - Enjoy access to all facilities and programs.
- Program & Child Care Discounts - Benefit from savings on various activities and services.
- Flexible Schedule - Achieve a balance between work and personal life.
- Retirement Plan Options - Secure your future with our retirement plans.
Employment Type: Full-Time
