Representative Service Member

Job Overview

We are seeking a dedicated and proactive Member Service Representative to become an integral part of our team in the Wilmington, NC area. If you possess a genuine passion for aiding others and delivering exceptional service, we invite you to explore this exciting opportunity with us.

Key Responsibilities

• Cultivate meaningful relationships with our members by providing outstanding service experiences.
• Stay informed about our core systems and services to assist members effectively.
• Present and articulate our products to members, enabling them to make informed financial decisions.
• Accurately and efficiently handle cash transactions and related processes.
• Address member inquiries with exemplary communication and problem-solving capabilities.
• Perform essential account maintenance and related tasks as required.
• Balance daily transactions and verify cash totals with precision.
  
  

Required Skills

• A sincere desire to assist others and forge lasting relationships.
• Strong communication skills complemented by active listening abilities.
• Exceptional attention to detail and commitment to accuracy.
• Confidence in promoting appropriate products and services tailored to our members' needs.
• Ability to thrive in a vibrant, fast-paced environment.
• Proficiency in Microsoft programs and foundational math skills.
• Prior customer service and cash handling experience is advantageous.
• Willingness to demonstrate flexibility by working at various locations as needed.
  
  

Qualifications

• A high school diploma or GED is mandatory.
• An associate degree or relevant secondary education is preferred but not obligatory, as applicable experience will be taken into account.
• Previous experience in a teller or customer service role is beneficial; however, we provide comprehensive training to ensure your success.
  
  

Career Growth Opportunities

We emphasize professional development and advancement within the company, providing extensive training to ensure our employees are equipped with the skills necessary for their roles.

Company Culture And Values

Our organization prides itself on fostering a collaborative and supportive work environment where teamwork and outstanding service are paramount. Every team member is valued, and contributions to our collective success are encouraged.

Compensation And Benefits

• Competitive base salary
• Annual bonus plan
• Comprehensive benefits package designed to support you and your family
  
  

Join us in making a significant impact in the financial lives of our members while being part of a dynamic and collaborative team. If you are enthusiastic about helping others and eager to build enduring relationships, this position is an ideal fit for you.

Employment Type: Full-Time