Senior Remote Customer Service Representative | WFH

Job Overview

Join our esteemed healthcare team as a Senior Customer Service Representative, where your expertise will shine in a remote working environment. You will play a crucial role in delivering exceptional service to our customers, assisting with inquiries, managing accounts, and maintaining accurate credit records.

Key Responsibilities

• Timely and professional response to customer inquiries
• Accurate processing of customer credit applications
• Effective management and monitoring of customer accounts with diligent follow-ups
• Maintenance of exact records concerning customer credit information
• Utilization of R Code for related data tasks
• Collaboration with an offshore team on designated projects
• Provision of customer support regarding HealthCare.gov and TRICARE
• Use of video communication tools for virtual interactions
• Upholding exceptional service standards in the healthcare sector
• Continuous refinement of customer service processes and best practices
  
  

Required Skills

• Proven experience in customer service, preferably within the healthcare industry
• Solid understanding of healthcare policies and procedures
• Proficient in video conferencing tools for customer engagement
• Ability to work collaboratively with remote teams
• Familiarity with healthcare program guidelines
• Experience with Network Information Systems in a healthcare context
• Basic knowledge of R Code for data analysis purposes
• Excellent communication and interpersonal abilities
• Strong problem-solving skills and the capacity to make decisions under pressure
• High attention to detail, coupled with a customer-centric approach
• Ability to manage sensitive patient information with confidentiality
• Flexibility to work varying shifts, including weekends and holidays as needed
• Openness to participate in ongoing training and professional development
  
  

Qualifications

• Relevant experience in customer service roles, ideally in the healthcare sector
• Strong understanding of healthcare policies and procedures
• Exceptional communication and interpersonal skills
  
  

Career Growth Opportunities

We are committed to fostering an environment of professional development, where you will have access to training programs and mentorship that can accelerate your career path within the healthcare industry.

Company Culture And Values

As a part of our team, you will be joining an organization that values integrity, collaboration, and excellence in service delivery. We believe in creating a diverse and inclusive workplace where every team member feels valued and empowered.

Networking And Professional Opportunities

This position offers various opportunities for networking and collaboration within the healthcare sector, enhancing your professional connections and skill set.

Compensation And Benefits

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and flexible working hours. If you are driven to provide outstanding customer service within the healthcare domain, we encourage you to apply today and embark on a rewarding career journey.

Employment Type: Temporary