Phoenix, AZ - Account Representative Management

Job Title: Account Management Representative - Phoenix, AZ

Location: Phoenix, AZ (Hybrid - Two days onsite, three days remote)

Pay Rate: $25.00/hr

Job Overview

We are seeking a meticulous Account Management Representative to join our dynamic team in Phoenix, AZ. In this essential back-office role, you will provide critical support to property management and HOA companies during their transition to new banking systems. This position is not customer-facing; it is focused on processing and managing accounts, as well as facilitating the opening of Certificates of Deposit (CDs).

Key Responsibilities

• Account Management: Execute data entry, account upkeep, and documentation to guarantee precision and adherence to compliance standards.
• Operational Support: Undertake various operational tasks linked to customer accounts while addressing inquiries.
• Internal Collaboration: Partner with internal teams and external stakeholders to refine processes and enhance service quality.
• Problem Resolution: Leverage your expertise in banking systems to address complex support issues that may arise.
  
  

Required Skills

• Proven experience in CAB Account Management and back-office customer support functions.
• Prior experience in the banking sector is essential.
• Familiarity with FISERV software or other backend banking platforms such as Oracle or SAP is advantageous.
  
  

Qualifications

• Relevant background in customer support or account management roles.
• Strong understanding of banking systems and operational processes.
  
  

Career Growth Opportunities

This position offers a pathway for professional development in account management and customer support within the financial services sector, paving the way for future career advancement.

Company Culture and Values

We pride ourselves on fostering a collaborative work environment that values efficiency and supports continuous improvement. Our hybrid work model promotes flexibility while maintaining a strong sense of teamwork and community.

Compensation And Benefits

• Pay Rate: $25.00/hr
• Benefits may include:
• Medical, dental, and vision coverage
• 401(k) retirement plan options (including pre-tax and Roth)
• Life insurance (voluntary options available)
• Short-term and long-term disability coverage
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO), vacation, or sick leave
  

Application Deadline

This position will remain open until February 7, 2025.

We are an equal opportunity employer and encourage applications from individuals of all backgrounds. All qualified candidates will be considered regardless of race, gender, age, religion, disability, or any other protected characteristic.

Employment Type: Full-Time