What are the responsibilities and job description for the Remote Customer Success Manager | WFH position at Get It - Finance?
Job Overview
We are seeking a highly motivated and detail-oriented Customer Success Manager to join our remote team. In this role, you will play a pivotal part in managing and executing comprehensive marketing programs across diverse channels, including in-store, merchandising, at-home, and digital media. Your expertise in fostering client relationships and your dedication to delivering exceptional service will be crucial to our success.
Key Responsibilities
Joining our team offers significant potential for personal and professional development. You will have the chance to take on exciting challenges and work with industry-leading clients, positioning yourself for future career advancement.
Company Culture and Values
We pride ourselves on fostering an engaging and collaborative work environment where innovation and customer success are at the core of our values. Join us to be a part of a team that values your contributions and encourages you to grow.
Networking and Professional Opportunities
As part of our organization, you will gain access to a wide array of networking opportunities and skill development activities that will enhance your professional journey. Connect with like-minded professionals and industry experts to expand your horizons.
Employment Type: Full-Time
We are seeking a highly motivated and detail-oriented Customer Success Manager to join our remote team. In this role, you will play a pivotal part in managing and executing comprehensive marketing programs across diverse channels, including in-store, merchandising, at-home, and digital media. Your expertise in fostering client relationships and your dedication to delivering exceptional service will be crucial to our success.
Key Responsibilities
- Oversee the execution of marketing initiatives from contract approval through to campaign completion.
- Manage essential processes, including the generation of Salesforce opportunities, reservations management, contract creation, asset processing, and invoice approvals.
- Act as the primary liaison between our sales, clients, and internal teams to guarantee flawless project execution.
- Provide pre-sale assistance by supporting sales teams with detailed executional planning.
- Maintain accurate program timelines, manage assets, and ensure timely delivery of all campaign elements.
- Resolve issues proactively, respond to client inquiries, and identify opportunities for process enhancements.
- Support special projects and contribute to ongoing improvements within the organization.
- Strong organizational capabilities with an acute attention to detail and the ability to manage multiple deadlines.
- Proficient problem-solving skills with a proactive approach to client issue resolution.
- Excellent verbal and written communication skills for effective collaboration with internal teams and clients.
- Technologically adept, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and familiarity with Salesforce being a plus.
- Ability to adapt and thrive in a fast-paced, dynamic work environment.
- Bachelor's degree in Business, Communications, Marketing, or a related discipline (or equivalent experience).
- 2-3 years of experience in customer success, client services, campaign management, or a similar role, including internships.
Joining our team offers significant potential for personal and professional development. You will have the chance to take on exciting challenges and work with industry-leading clients, positioning yourself for future career advancement.
Company Culture and Values
We pride ourselves on fostering an engaging and collaborative work environment where innovation and customer success are at the core of our values. Join us to be a part of a team that values your contributions and encourages you to grow.
Networking and Professional Opportunities
As part of our organization, you will gain access to a wide array of networking opportunities and skill development activities that will enhance your professional journey. Connect with like-minded professionals and industry experts to expand your horizons.
Employment Type: Full-Time
