Remote IT Operations Analyst | WFH Opportunity

Job Overview

Join our dedicated team as an IT Operations Analyst! This remote position offers an exciting opportunity for tech enthusiasts eager to provide exceptional support in a dynamic environment. You will play a pivotal role in ensuring seamless operations while enhancing your IT skill set and career trajectory.

Key Responsibilities

• Serve as the primary point of contact for technical assistance, addressing issues ranging from password resets to software troubleshooting.
• Accurately document all reported issues in a ticketing system to facilitate efficient resolution.
• Collaborate with specialized support teams for complex problems and ensure effective follow-up until resolution.
• Monitor for widespread outages and proactively escalate issues to maintain service integrity.
• Analyze trends to recommend process improvements and enhance support documentation.
• Engage in continuous learning to broaden your technical knowledge and expertise.
  
  

Required Skills

• Exceptional customer service abilities with a focus on user satisfaction.
• Familiarity with ticketing systems is advantageous.
• Strong written and verbal communication skills.
• Proficient computer navigation and technical skills.
• Ability to work both autonomously and collaboratively within a team environment.
• Knowledge of Microsoft 365 applications (Word, Excel, OneNote, PowerPoint).
• Basic typing speed of at least 30 words per minute.
• Technical troubleshooting capabilities, including experience with Windows 10, VoIP systems, and cloud platforms like Azure.
  
  

Qualifications

• High school diploma or GED is required; an Associate degree or technical certification is preferred.
• 0-2 years of related experience in IT support.
• Access to a mobile device for multi-factor authentication is necessary.
  
  

Career Growth Opportunities

This role is designed for those looking to establish a solid foundation in IT. We promote continuous learning and development, providing you with a pathway to advance your career within our organization.

Company Culture And Values

Our organization is built on a foundation of teamwork and collaboration. We foster an inclusive environment that values each team member’s contributions, encouraging innovation and professional growth.

Compensation And Benefits

• Comprehensive medical, vision, and dental insurance plans.
• 401(k) retirement savings plan.
• Access to cutting-edge technology and resources.
• Potential for hybrid work arrangements, offering flexibility and work-life balance.
  
  

Work Schedule

This role requires full-time commitment with a rotating schedule, including day, evening, and weekend shifts. The earliest shift begins at 6:00 AM, while the latest ends at 10:30 PM, with schedules communicated at least one month in advance.

Employment Type: Full-Time