Senior Account Manager - Salesforce in Boston, MA

Job Overview

We are seeking a highly skilled Salesforce Senior Account Manager to join our rapidly expanding practice area in Boston, MA. In this role, you will play a pivotal role in shaping client relationships and driving business growth. You will be responsible for managing a portfolio of 8-12 key client accounts, ensuring exceptional service delivery, and collaborating with Salesforce and internal teams to align business objectives.

Key Responsibilities

• Establish and maintain ongoing communication with clients, ensuring clarity and consistency in expectations.
• Serve as the primary point of contact for client engagements, overseeing project success and proactively addressing any challenges.
• Advocate for client health internally, providing insights to stakeholders to inform strategic decisions.
• Identify and pursue growth opportunities within each account, collaborating with leadership to expand our impact.
• Partner with practice leadership and Solution Consultants to develop tailored strategic roadmaps and introduce new opportunities.
• Enhance client lifetime value (LTV) and satisfaction through effective relationship management.
• Create and implement account plans that align with clients’ business objectives, identifying areas for further collaboration.
• Work alongside practice leadership and Solution Consultants to maintain high levels of client satisfaction and retention.
  
  

Required Skills

• 5-7 years of experience managing digital projects, including digital experiences, marketing, or eCommerce technologies.
• Demonstrated experience within the Salesforce ecosystem, guiding clients through intricate implementations.
• Comprehensive understanding of the business and organizational requirements of Salesforce clients.
• Proficient in contract negotiations and adept at managing complex conversations.
• Experience managing multiple accounts in an agency or consulting environment.
• Exceptional communication skills, capable of delivering clear reports and engaging presentations.
• Strategic mindset with an ability to spot opportunities and craft compelling solutions.
• Confidence in engaging with clients at various levels, with strong interpersonal and relationship-building abilities.
• Detail-oriented, highly organized, and self-motivated, with the capacity to work independently.
  
  

Qualifications

• Bachelor's degree in Business, Marketing, or a related field preferred.
  
  

Career Growth Opportunities

Joining our team provides a unique opportunity for professional development and continuous learning, allowing you to enhance your skills and advance your career in a supportive environment.

Company Culture and Values

Our organization fosters a culture of innovation and collaboration, ensuring a vibrant work environment where all voices are valued. We are committed to diversity, equity, and inclusion within our workforce.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health, dental, vision, and 401(k).
• Generous paid time off and company holidays.
• Flexible remote work opportunities to accommodate your lifestyle.
• A strong emphasis on work-life balance.
  
  

If you are passionate about driving client success and want to be part of a team that prioritizes growth, innovation, and collaboration, we encourage you to apply!

Employment Type: Full-Time