Remote Care Coordinator - Chronic Care Management | WFH

Job Overview

We are seeking a dedicated and compassionate Chronic Care Management Care Coordinator to join our esteemed team in a remote capacity. In this vital role, you will be instrumental in enhancing the lives of patients with chronic health issues through effective Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Your attention to detail and collaborative spirit will be essential as you navigate the complexities of patient care, including conditions such as diabetes, cardiovascular disease, and COPD.

Key Responsibilities

• Act as a trusted advocate for patients, ensuring their care requirements are addressed with empathy and precision.
• Provide CCM and RPM services while maintaining a comprehensive understanding of program benefits and guidelines.
• Accurately document all patient interactions in the Electronic Medical Record (EMR) system.
• Surpass targets for outbound calls, caseload management, and billable time expectations.
• Perform data entry and uphold meticulous documentation of patient communications.
• Ensure adherence to regulatory standards and organizational protocols.
• Assist in delivering and setting up RPM devices as needed.
• Manage pre-authorizations, referrals, prescription refill requests, and medication reconciliation.
• Coordinate durable medical equipment (DME) services and review hospital records to facilitate care planning.
• Collaborate with external providers and Primary Care Physicians (PCPs) to ensure comprehensive, coordinated care.
• Educate patients on prescriptions, disease management, and personalized lifestyle recommendations.
• Address patient queries, triage notes, and callback requests efficiently and professionally.
  
  

Required Skills

• Certification as a Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Med Tech (or equivalent designation).
• A profound dedication to patient care, exemplified by exceptional empathy and compassion.
• Strong organizational abilities and meticulous attention to detail.
• Excellent communication and interpersonal skills.
• Capability to work independently as well as collaboratively within a dynamic team environment.
• Proficiency in utilizing Electronic Medical Record (EMR) systems and other relevant software applications.
• A HIPAA-compliant workspace for remote work requirements.
• Reliable computer, high-speed internet connection, and necessary peripherals for remote responsibilities.
  
  

Career Growth Opportunities

This position offers a fulfilling opportunity to significantly impact patients with chronic conditions, providing a pathway for personal and professional growth within the healthcare sector. You will have the chance to develop your skills while contributing to the wellbeing of patients in a supportive environment.

Company Culture and Values

Join a dedicated team that values empathy, collaboration, and high-quality care. Our organization fosters a culture of support and teamwork, ensuring that all care needs of our patients are met effectively. Experience a workplace where your contributions are valued, and your professional development is prioritized.

Why Join Us?

If you are ready to advance your healthcare career and play a crucial role in patient wellness, we invite you to apply. This is an exceptional opportunity to make a meaningful difference in patients’ lives while being part of an esteemed professional network.

Employment Type: Full-Time