Remote Healthcare Customer Service Representative | WFH

Job Overview

We are seeking a dedicated and empathetic Healthcare Customer Service Representative to join our remote team. In this role, you will be instrumental in providing outstanding support to our healthcare clients while navigating a dynamic, high-volume call environment.

Key Responsibilities

• Manage inbound customer inquiries with professionalism and courtesy, ensuring a positive interaction.
• Utilize online resources and scripts to deliver accurate and timely information.
• Engage in active listening to identify and address callers’ needs effectively.
• Educate customers about program specifics, responding to questions with clarity.
• Apply your healthcare knowledge to enhance each interaction.
• Document call details accurately within a secure database.
• Operate various technical systems, including call center software and internet tools.
• Maintain compliance with quality assurance standards and productivity guidelines.
• Handle sensitive customer information with the utmost confidentiality.
• Ensure a reliable private internet connection for seamless remote work.
  
  

Required Skills

• Strong communication skills, encompassing active listening and proficient written/verbal abilities.
• Exceptional customer service aptitude, with a strong focus on empathy and problem resolution.
• Proficient in computer usage, including internet navigation and multitasking across multiple platforms.
• Capability to manage a high volume of calls in a fast-paced setting.
  
  

Qualifications

• High School Diploma or equivalent required.
• Healthcare-related certification is preferred.
• Experience as a Customer Service Representative or Call Center Agent is desirable.
• Familiarity with government-related customer service practices or the ability to obtain Public Trust Clearance.
  
  

Career Growth Opportunities

We offer professional development initiatives that encourage growth and advancement, allowing you to enhance your skills while contributing to our mission.

Company Culture and Values

As an organization, we pride ourselves on delivering innovative solutions that empower federal agencies. Our work culture is characterized by support, collaboration, and a commitment to excellence, fostering an inclusive environment for all employees.

Compensation And Benefits

• Competitive salary and comprehensive benefits package.
• Extensive healthcare coverage.
• 401(k) plan with company contributions.
• Paid time off coupled with flexible spending accounts.
• A positive and supportive remote work environment.
  
  

Employment Type: Full-Time