What are the responsibilities and job description for the Remote Healthcare Specialist - Patient Scheduling | WFH position at Get It - Healthcare?
Job Overview
We are seeking a dedicated and detail-oriented Healthcare Patient Scheduling Specialist to join our dynamic team in a fully remote capacity. This role is ideal for individuals passionate about enhancing patient experiences and fostering meaningful connections within the healthcare setting.
Key Responsibilities
We are committed to fostering the professional growth of our employees. Joining our team means you will have access to a supportive environment that promotes skill development and career advancement in the healthcare sector.
Company Culture And Values
Our organization prioritizes a compassionate work environment that mirrors our commitment to patient care. We value collaboration, diversity, and the continuous growth of our team members, creating a culture where everyone can thrive.
Compensation And Benefits
Employment Type: Full-Time
We are seeking a dedicated and detail-oriented Healthcare Patient Scheduling Specialist to join our dynamic team in a fully remote capacity. This role is ideal for individuals passionate about enhancing patient experiences and fostering meaningful connections within the healthcare setting.
Key Responsibilities
- Deliver outstanding customer service by managing inbound patient communications with professionalism and empathy.
- Address and resolve patient inquiries and concerns using effective conflict-resolution techniques.
- Initiate outbound calls to assist patients in rescheduling appointments and collecting essential information.
- Collaborate with the call center team to enhance service delivery and patient satisfaction.
- Assess and triage patient calls, directing them to the appropriate departments or personnel.
- Maintain up-to-date knowledge of health insurance processes and fundamental medical terminology.
- Ensure compliance with HIPAA regulations and uphold confidentiality standards during all patient interactions.
- A minimum of one year of experience in a healthcare or customer service environment.
- Familiarity with medical office procedures and best practices in patient communication.
- Proficiency in MS Office applications, databases, and EHR systems (experience with AthenaHealth is a plus).
- Strong verbal and written communication skills, along with effective problem-solving capabilities.
- Knowledge of various health insurance plans and associated terminology.
- Exceptional attention to detail and organizational abilities.
- One year of relevant experience in a healthcare or customer service role is required.
We are committed to fostering the professional growth of our employees. Joining our team means you will have access to a supportive environment that promotes skill development and career advancement in the healthcare sector.
Company Culture And Values
Our organization prioritizes a compassionate work environment that mirrors our commitment to patient care. We value collaboration, diversity, and the continuous growth of our team members, creating a culture where everyone can thrive.
Compensation And Benefits
- This is a full-time, remote position with a compensation range of \(21.00 - \)30.00 per hour.
- Flexible 8-hour shifts with various days and times available.
- Comprehensive benefits package that initiated after 90 days, including paid time off.
Employment Type: Full-Time
