Remote LGBTQ Hotline Therapist | WFH EMPACT

Job Overview

Join our dedicated team as a Therapist for the LGBTQIA Hotline, where you will play a pivotal role in providing crucial crisis intervention to individuals seeking support. This position offers a meaningful opportunity to positively impact the lives of those in distress. Enjoy the flexibility of working remotely, allowing you to support others from a comfortable and safe environment.

Key Responsibilities

• Respond to incoming hotline calls in a timely and professional manner, ensuring that agency objectives for efficiency and customer satisfaction are met.
• Evaluate the clinical needs of all callers, delivering safe and effective interventions tailored to each individual’s situation.
• Maintain thorough, clear, and accurate documentation of clinical interactions, ensuring all pertinent information is recorded and communicated to relevant programs.
• Collaborate seamlessly with internal and external teams, upholding a positive and supportive approach to teamwork.
• Monitor individuals on suicide watch or those requiring safety follow-ups, diligently tracking their progress.
• Remain accessible for urgent requirements, with the flexibility to work beyond scheduled hours during crisis situations as needed.
• Attend training and meetings outside regular hours to foster ongoing personal and professional development.
• Facilitate the onboarding and integration of new team members, aiding in their training and support.
• Ensure the operational readiness of hotline areas and assist other departments during downtime as needed.
• Participate in in-person events or activities, contributing to the agency’s cultural and developmental initiatives.
  
  

Required Skills

• Exceptional verbal and written communication abilities, ensuring effective interactions with callers.
• Strong customer service aptitude, demonstrating the ability to manage challenging scenarios with calmness and empathy.
• Competent problem-solving and analytical skills, adept at assessing crisis situations and determining appropriate interventions.
• Previous crisis management experience is preferred, with the capacity to remain composed under pressure.
• Proficient in multitasking while accurately documenting detailed information.
• A compassionate and empathetic disposition that creates a positive atmosphere for all callers, irrespective of their backgrounds.
• Professional demeanor consistent with ethical standards and agency policies.
• A collaborative spirit that encourages positive relationships with colleagues and community partners.
  
  

Qualifications

• A Master's Degree in Counseling, Social Work, or a related discipline is required.
• At least 3 years of experience in the behavioral health sector is essential.
• Experience in crisis intervention is preferred.
• Leadership experience or involvement in program development is a valuable asset.
  
  

Career Growth Opportunities

This role presents significant opportunities for advancement and professional growth through ongoing training and mentorship, aiding in the development of your skills and expertise in crisis intervention.

Company Culture And Values

Our organization is committed to fostering a diverse and inclusive workplace that values collaboration, compassion, and respect for all individuals. We strive to create a supportive environment that encourages all employees to thrive.

Compensation And Benefits

As a full-time member of our team, you will receive a comprehensive benefits package, which includes:

• Generous Paid Time Off (PTO) - 15 days in the first year.
• 10 Paid Holidays each year.
• Health insurance options encompassing Medical, Dental, and Vision coverage.
• 403(b) Retirement Plan, including a retirement allowance.
• Company-paid Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance.
• Voluntary additional Life and Short-Term Disability coverage.
• Tuition Reimbursement and Elder Care Assistance.
• Pet Insurance and additional benefits.
  
  

We are an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workforce, providing equal employment opportunities to all, and ensuring a workplace free from discrimination and harassment.

Employment Type: Full-Time