Remote Patient Scheduling Healthcare Specialist | WFH

Job Overview

Join our esteemed healthcare organization as a Healthcare Patient Scheduling Specialist, where you will have the opportunity to make a tangible difference in patients’ lives while working remotely. This pivotal role is ideal for individuals who are passionate about fostering positive healthcare experiences and building lasting relationships with patients.

Key Responsibilities

• Deliver exceptional patient support by handling inbound communications with professionalism and empathy.
• Proactively address patient concerns by effectively de-escalating challenging situations and providing appropriate solutions.
• Initiate outbound calls to patients and healthcare facilities for the purposes of appointment scheduling and information gathering.
• Collaborate with a dedicated call center team to enhance patient engagement and quality of service.
• Efficiently triage incoming patient calls to ensure accurate direction to the relevant department or healthcare provider.
• Exhibit a comprehensive understanding of health insurance policies and medical terminology.
• Maintain strict compliance with HIPAA regulations to protect patient information.
  
  

Required Skills

• Minimum of one year of experience in a healthcare, medical office, or customer service setting.
• Proficient in medical office procedures, MS Office, databases, and EHR systems.
• Exceptional communication abilities complemented by a customer-centric approach.
• Strong multitasking skills and high computer literacy.
• Capable of addressing a variety of health insurance inquiries effectively.
• Excellent organizational skills with meticulous attention to detail.
• Familiarity with AthenaHealth systems is a plus but not mandatory.
  
  

Qualifications

• Strong communication and interpersonal skills are essential.
• Proven problem-solving capabilities, with a focus on patient satisfaction.
• High degree of organization and attention to detail is required.
  
  

Career Growth Opportunities

• Become part of a forward-thinking organization dedicated to your professional development, offering pathways for skill enhancement and career advancement.
  
  

Company Culture And Values

• Immerse yourself in a fast-paced, supportive, and patient-centric environment that recognizes and values individual contributions.
  
  

Compensation And Benefits

• Competitive salary ranging from \(21.00 to \)30.00 per hour.
• Enjoy flexible scheduling with 8-hour shifts.
• Comprehensive benefits package available after 90 days, including paid time off and a supportive work atmosphere.
  
  

If you possess a proactive attitude and thrive in a dynamic, positive work environment, we invite you to apply and be a part of our mission to improve healthcare accessibility and patient experiences.

Employment Type: Full-Time