What are the responsibilities and job description for the Call Center Representative Part-Time position at Get It - Hospitality?
Job Title: Part-Time Call Center Representative
Job Overview
We invite you to become a key member of our innovative team as a Part-Time Call Center Representative. This role is essential in enhancing our operational efficiency and delivering exceptional customer service. You will provide prompt and friendly technical support via phone to our extensive network of over 240 partners, ensuring they receive the assistance they need for troubleshooting gaming machine issues.
Key Responsibilities
Our organization is committed to fostering an environment where employees can thrive and expand their professional skills. We encourage initiative in personal and career development, presenting pathways for advancement within our team.
Company Culture And Values
We operate under the Entrepreneurial Operating System (EOS), which aids in aligning our vision, refining our processes, and promoting accountability throughout the organization. Our core values emphasize a dedication to exemplary customer service, a positive workplace culture, effective communication, and the drive for self-improvement.
Equal Employment Opportunity
We proudly uphold a policy of equal employment opportunity for all individuals. We do not tolerate discrimination or harassment of any kind and strive to create an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates involved in the selection process.
Employment Type: Part-Time
Job Overview
We invite you to become a key member of our innovative team as a Part-Time Call Center Representative. This role is essential in enhancing our operational efficiency and delivering exceptional customer service. You will provide prompt and friendly technical support via phone to our extensive network of over 240 partners, ensuring they receive the assistance they need for troubleshooting gaming machine issues.
Key Responsibilities
- Manage approximately 50-65 incoming and outgoing calls each day, effectively addressing customer needs and inquiries.
- Create, oversee, and close service tickets while ensuring timely follow-up and resolution.
- Aim to resolve a higher percentage of issues remotely, contributing to the overall effectiveness of our operations.
- Prioritize calls based on urgency to deliver swift assistance.
- Track the routes and statuses of field technicians and collectors to enhance scheduling efficiency.
- Maintain precise records and logs of calls and service interactions.
- Build and nurture strong relationships with location owners and team members, ensuring they feel valued and supported.
- Employ relevant software and communication tools to improve service delivery.
- Relay low-level alerts to technician and collection teams to secure prompt action.
- Ability to manage multiple tasks and operate independently with minimal oversight.
- Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
- Detail-oriented with a strong enthusiasm for continuous learning and professional advancement.
- Superior customer service abilities and a positive demeanor.
- Strong verbal and written communication skills.
- A high school diploma or GED is essential.
- Applicants must be at least 21 years of age.
- Previous experience in a call center or customer service role is preferred.
- Availability for evening and weekend shifts is required.
Our organization is committed to fostering an environment where employees can thrive and expand their professional skills. We encourage initiative in personal and career development, presenting pathways for advancement within our team.
Company Culture And Values
We operate under the Entrepreneurial Operating System (EOS), which aids in aligning our vision, refining our processes, and promoting accountability throughout the organization. Our core values emphasize a dedication to exemplary customer service, a positive workplace culture, effective communication, and the drive for self-improvement.
Equal Employment Opportunity
We proudly uphold a policy of equal employment opportunity for all individuals. We do not tolerate discrimination or harassment of any kind and strive to create an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates involved in the selection process.
Employment Type: Part-Time
