What are the responsibilities and job description for the FULL-TIME Remote Call Center Agent I | WFH position at Get It - Hospitality?
Job Overview
We invite you to become a part of our patient-centric team, where your contributions will be instrumental in providing exceptional service in a bustling call center environment. In this role, you will engage with patients, healthcare professionals, and community stakeholders to offer vital information regarding services, manage appointment scheduling, and facilitate various patient inquiries in accordance with established protocols.
Key Responsibilities
This position offers the prospect of honing essential customer service competencies in a healthcare context, along with pathways for advancement within the organization as you gain experience and expertise.
Company Culture and Values
We are committed to recognizing and celebrating the individual strengths of each team member. By fostering diverse perspectives and collaboration, we can better serve our patients and community. Our workplace embraces inclusivity, welcoming all individuals regardless of their background, beliefs, or forms of self-expression.
Employment Type: Full-Time
We invite you to become a part of our patient-centric team, where your contributions will be instrumental in providing exceptional service in a bustling call center environment. In this role, you will engage with patients, healthcare professionals, and community stakeholders to offer vital information regarding services, manage appointment scheduling, and facilitate various patient inquiries in accordance with established protocols.
Key Responsibilities
- Efficiently answer and manage incoming calls, ensuring adherence to service standards.
- Provide callers with clear, accurate, and comprehensive information.
- Address online appointment requests as designated.
- Complete end-of-day operational processes to ensure seamless functioning.
- Maintain consistent and punctual attendance, adhering to company policies.
- Follow all internal protocols and procedures to guarantee compliance.
- Perform additional duties as necessary to support team objectives and enhance the overall patient experience.
- Uphold an organized and tidy work environment.
- Assist in the management of clinical supplies to ensure adequate resources in the workspace.
- Exceptional interpersonal and communication skills.
- Proven customer service acumen, particularly in fast-paced environments.
- Strong multitasking abilities with a focus on delivering outstanding patient care while making thoughtful decisions.
- Competency in general computer usage, with experience in various software applications.
- Familiarity with medical terminology is advantageous.
- Capacity to handle high-pressure scenarios and manage critical situations effectively.
- A High School Diploma or equivalent is required.
- A minimum of two (2) years of relevant experience in customer service or a high-volume call center environment is essential. Experience may include clerical roles, call center operations (handling 200 calls daily), or healthcare-related positions.
- An additional year of experience in a clinical setting, such as a Certified Medical Assistant (CMA), Medical Assistant (MA), or Certified Nursing Assistant (CNA), or in healthcare or hospitality roles with a concierge service approach, is preferred.
This position offers the prospect of honing essential customer service competencies in a healthcare context, along with pathways for advancement within the organization as you gain experience and expertise.
Company Culture and Values
We are committed to recognizing and celebrating the individual strengths of each team member. By fostering diverse perspectives and collaboration, we can better serve our patients and community. Our workplace embraces inclusivity, welcoming all individuals regardless of their background, beliefs, or forms of self-expression.
Employment Type: Full-Time
