What are the responsibilities and job description for the Guest Service Representative at Hotel position at Get It - Hospitality?
Elevate Your Career as a Hotel Guest Service Representative!
Are you passionate about delivering exceptional customer service in the hospitality sector? We invite you to become part of our esteemed team as a Hotel Guest Service Representative, where your skills will shine in an engaging and professional environment.
Incentive Alert: Enjoy a $500 sign-on bonus upon joining!
Compensation: Starting at \(17.00 - \)20.00 per hour, commensurate with experience.
At our organization, we are committed to fostering a vibrant and inclusive workplace where our dedicated Team Members can excel and define their professional paths. Our achievements are rooted in the dedication of our Team Members to provide unparalleled experiences for our guests, while embodying our Core Values: Growth, Fun, Trust, and Responsibility. In recognition of this commitment, we offer an array of benefits and incentives designed to support our Team Members.
Core Benefits Include
As a Hotel Guest Service Representative, you will be instrumental in delivering attentive and professional service, crafting memorable experiences for our guests. Key responsibilities include:
We are a frontrunner in the ownership, development, and management of top-tier hospitality properties. With over 45 years of experience, we are a reputable third-generation family-owned enterprise, proudly operating more than 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center. Our dedication to the hospitality industry is grounded in our core values of Growth, Fun, Trust, and Responsibility.
Join us in creating unforgettable experiences for our guests while furthering your professional journey. Explore our career opportunities and become a valued member of our growing team today!
We are proud to be an Equal Opportunity Employer.
Employment Type: Full-Time
Are you passionate about delivering exceptional customer service in the hospitality sector? We invite you to become part of our esteemed team as a Hotel Guest Service Representative, where your skills will shine in an engaging and professional environment.
Incentive Alert: Enjoy a $500 sign-on bonus upon joining!
Compensation: Starting at \(17.00 - \)20.00 per hour, commensurate with experience.
At our organization, we are committed to fostering a vibrant and inclusive workplace where our dedicated Team Members can excel and define their professional paths. Our achievements are rooted in the dedication of our Team Members to provide unparalleled experiences for our guests, while embodying our Core Values: Growth, Fun, Trust, and Responsibility. In recognition of this commitment, we offer an array of benefits and incentives designed to support our Team Members.
Core Benefits Include
- Paid Sick Time
- Paid Time Off along with an Anniversary Day Off with pay
- Paid Volunteer Hours - a chance to earn money through community service!
- Flexible Scheduling Options
- Experience global hotel stays starting at only $49 per night
- Free accommodations at our properties based on availability
- Comprehensive training programs and development initiatives for career advancement
- Support for educational and professional certifications
- Robust Health, Dental, and Vision insurance plans
- Virtual telehealth services available
- Team Member Assistance Program offering mental health resources
- Confidential counseling via TeleDoc services
- Monthly reimbursement for fitness and wellness activities
- 401(k) retirement plan with company matching contributions
- Options for same-day pay
- "Catch Of The Day" Program - earn financial rewards for aiding team members and guests!
- "Everyone Sells" Program - receive incentives for business referrals!
- Referral program for Team Members
As a Hotel Guest Service Representative, you will be instrumental in delivering attentive and professional service, crafting memorable experiences for our guests. Key responsibilities include:
- Warmly greeting and engaging with guests
- Anticipating and promptly addressing guest needs
- Managing guest service inquiries and resolving complaints to exceed expectations
- Collaborating with various departments to enhance guest satisfaction
- Utilizing our computer systems for reservations, check-ins, check-outs, and payment processing
- Performing administrative tasks such as answering calls, maintaining cash drawers, and operating office equipment
- Ensuring the safety and security of guests, staff, and property
- Strong commitment to maintaining a stellar customer service reputation
- Previous experience in customer service and hospitality, particularly in hotel settings, is advantageous
- Excellent oral and written communication skills
- Strong attention to detail, organizational skills, and follow-up capabilities
- Ability to thrive in a fast-paced environment
- Dependability and integrity
- A desire to collaborate within a supportive team
- Flexibility to work varied shifts, including days, nights, weekends, and holidays
We are a frontrunner in the ownership, development, and management of top-tier hospitality properties. With over 45 years of experience, we are a reputable third-generation family-owned enterprise, proudly operating more than 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center. Our dedication to the hospitality industry is grounded in our core values of Growth, Fun, Trust, and Responsibility.
Join us in creating unforgettable experiences for our guests while furthering your professional journey. Explore our career opportunities and become a valued member of our growing team today!
We are proud to be an Equal Opportunity Employer.
Employment Type: Full-Time
Salary : $49
