What are the responsibilities and job description for the Hospitality Professional Spa Concierge position at Get It - Hospitality?
Job Title: Spa Concierge Hospitality Professional
Job Overview
Join our esteemed spa as a Spa Concierge, where you will play a pivotal role in ensuring that every guest enjoys a luxurious and memorable experience. Your dedication to exceptional service will help solidify our reputation as a premier destination for relaxation and rejuvenation.
Key Responsibilities
We pride ourselves on fostering a culture of passion, collaboration, and excellence. Our team consists of skilled individuals who are committed to providing unparalleled experiences to our guests, ensuring their satisfaction and comfort at every step.
Career Growth Opportunities
By joining our spa, you will have access to various professional development pathways within the hospitality and spa industries, allowing you to enhance your skill set and advance your career while making meaningful connections in our community.
Compensation And Benefits
Employment Type: Full-Time
Job Overview
Join our esteemed spa as a Spa Concierge, where you will play a pivotal role in ensuring that every guest enjoys a luxurious and memorable experience. Your dedication to exceptional service will help solidify our reputation as a premier destination for relaxation and rejuvenation.
Key Responsibilities
- Deliver a warm welcome to all guests, making a lasting first and last impression.
- Answer all incoming calls promptly and professionally.
- Utilize in-depth knowledge of our services to tailor the guest experience.
- Proactively identify opportunities to delight our guests by taking note of their preferences.
- Confirm appointments and ensure all special occasions are acknowledged and planned.
- Maintain the cleanliness and tranquility of all guest areas, including the Relaxation Lounge and Changing Lounge.
- Anticipate guest arrivals by reviewing reservation details in advance.
- Ensure a seamless checkout process, providing efficient and accurate service.
- Promote retail products and special offers to enhance guest satisfaction and sales.
- Facilitate the rebooking of future appointments to foster ongoing guest relationships.
- Express gratitude towards guests at every opportunity.
- A genuine passion for the hospitality and spa sectors, dedicated to enhancing guest experiences.
- Exceptional customer service skills, with an emphasis on attention to detail.
- Capacity to manage multiple priorities efficiently in a fast-paced environment.
- Calm demeanor when addressing challenging situations.
- Proficient with computer systems and appointment scheduling software.
- Strong ability to collaborate with Spa Professionals to ensure top-notch service delivery.
- A minimum of 5 years experience in hospitality or retail is preferred.
- Demonstrated capability in guiding guests with product selections to support sales goals.
- Flexibility to work evenings and weekends as required.
We pride ourselves on fostering a culture of passion, collaboration, and excellence. Our team consists of skilled individuals who are committed to providing unparalleled experiences to our guests, ensuring their satisfaction and comfort at every step.
Career Growth Opportunities
By joining our spa, you will have access to various professional development pathways within the hospitality and spa industries, allowing you to enhance your skill set and advance your career while making meaningful connections in our community.
Compensation And Benefits
- Competitive hourly wage ranging from \(17 to \)22, based on experience.
- Comprehensive benefits package that includes health, dental, and vision insurance.
Employment Type: Full-Time
