Hotel Agent for Guest Services at Alameda

Job Overview

We are seeking a dedicated and professional Guest Service Agent to join our esteemed team at Hotel Alameda, located in the heart of New York City. This pivotal role involves providing outstanding service to our guests, ensuring their experience is both enjoyable and memorable. Your friendly demeanor and commitment to excellence will be key in upholding our hotel’s prestigious reputation.

Key Responsibilities

• Provide exemplary service to every guest, maintaining the highest standards of hospitality.
• Efficiently manage guest check-ins and check-outs with a warm and welcoming attitude.
• Address and resolve guest inquiries and complaints in a timely and effective manner.
• Accurately process guest payments, including charges and cash handling procedures.
• Maintain a thorough understanding of hotel amenities, room rates, and promotional offerings.
• Handle room reservations and special requests with attention to detail.
• Ensure a clean and organized front desk and lobby area, enhancing the guest experience.
• Monitor room availability and manage guest communication regarding services and amenities.
• Uphold safety and security protocols, ensuring guest and staff well-being at all times.
• Perform administrative duties as assigned, including logging information for staff communication.
• Contribute to marketing efforts and guest engagement initiatives as requested.
  
  

Required Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities to address guest concerns.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with cash handling and basic accounting practices.
• Knowledge of hotel operations and customer service principles.
• Competence in using reservation systems and basic computer applications.
  
  

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service or hospitality roles is preferred but not mandatory.
  
  

Career Growth Opportunities

This position offers significant potential for professional development and career advancement within the hospitality sector. Working at Hotel Alameda allows you to gain valuable experience and build a robust skill set that can open doors to future opportunities.

Company Culture And Values

At Hotel Alameda, we pride ourselves on fostering a collaborative and inclusive work environment. We value teamwork and strive to create a positive atmosphere that encourages our employees to thrive and excel. Our commitment to exceptional service and guest satisfaction is at the core of our operations.

Networking And Professional Opportunities

Joining our team presents unique opportunities for networking and skill development within the dynamic hospitality industry. Engage with colleagues and guests alike, forming connections that can aid in your career journey.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Employee discounts on hotel services.
• Opportunities for performance-based tips and bonuses.
  
  

Employment Type: Full-Time