What are the responsibilities and job description for the Implementation and Customer Success Specialist - Remote (United States) | WFH position at Get It - Hospitality?
Position: Customer Success and Implementation Specialist
Location: Remote, United States
Salary: \(66,100 to \)73,400 annually
Benefits: Comprehensive medical coverage, Paid Time Off, Retirement plan
About Our Organization
We are a prominent national non-profit organization focused on enhancing health outcomes and expanding opportunities for youth, families, and communities. Our mission emphasizes promoting equity and justice by thoroughly understanding and addressing the intricate relationships between individuals and their environments. We are committed to fostering diversity, inclusion, collaboration, and continuous learning, actively seeking individuals who share our dedication to health equity and social justice.
Role Overview
Responsibilities
As a Customer Success and Implementation Specialist, you will play a pivotal role in supporting our school-based clients and collaborating closely with our internal sales team. Your primary responsibilities will include:
We Are In Search Of a Candidate Who
Joining our team offers unique opportunities for meaningful contributions to health and educational equity. You will enhance your skills in customer success, project management, and technology support while thriving in an environment that promotes ongoing learning and professional development.
Compensation And Benefits
Our organization provides a competitive salary, robust health benefits, generous paid time off, and holiday pay. In this fully remote role, you will enjoy flexibility in your work arrangements, allowing you to balance your professional and personal commitments while making a significant impact on the lives of youth, families, and communities across the nation.
Employment Type: Full-Time
Location: Remote, United States
Salary: \(66,100 to \)73,400 annually
Benefits: Comprehensive medical coverage, Paid Time Off, Retirement plan
About Our Organization
We are a prominent national non-profit organization focused on enhancing health outcomes and expanding opportunities for youth, families, and communities. Our mission emphasizes promoting equity and justice by thoroughly understanding and addressing the intricate relationships between individuals and their environments. We are committed to fostering diversity, inclusion, collaboration, and continuous learning, actively seeking individuals who share our dedication to health equity and social justice.
Role Overview
Responsibilities
As a Customer Success and Implementation Specialist, you will play a pivotal role in supporting our school-based clients and collaborating closely with our internal sales team. Your primary responsibilities will include:
- Managing the onboarding and training process for our integrated digital solutions.
- Investigating, resolving, and providing timely responses to customer inquiries regarding websites, subscriptions, and product-related issues.
- Collaborating effectively with internal teams to ensure customer satisfaction and success.
We Are In Search Of a Candidate Who
- Demonstrates exceptional communication and relationship-building abilities with colleagues, partners, and clients.
- Values diverse perspectives and actively seeks to understand the ideas of others to advance our collective mission.
- Enjoys both independent and collaborative work to meet objectives and deadlines.
- Utilizes technology proficiently for effective communication with both co-located and remote team members.
- Exhibits self-motivation and the capability to strategically prioritize multiple tasks within a dynamic environment.
- Embraces a mindset of curiosity and learning, proactively pursuing answers and solutions to challenges.
- BA/BS degree in a relevant field preferred, or equivalent experience.
- Outstanding project management skills.
- A minimum of 2 years of professional experience in customer success, technical support, or administrative roles, preferably within the education technology or SaaS industries.
- A customer-focused approach with a keen attention to detail regarding the customer experience.
- A proactive, data-informed methodology for supporting clients.
- Ability to excel in a fast-paced and continuously evolving environment.
- Proven capability to multitask, prioritize effectively, and manage time efficiently.
- Strong interpersonal skills, characterized by integrity, reliability, and maturity.
- Proficiency in the Microsoft 365 suite and relevant applications.
- Experience with CRM or service management platforms, such as Salesforce, HubSpot Service Hub, or Jira Service Management, is highly desirable.
- Familiarity with K-12 school technology support is a plus.
- Knowledge of e-commerce systems, including web store functionalities and event registration, is beneficial.
- Excellent written and verbal communication skills, along with strong analytical capabilities.
- A valid driver's license and proof of insurance may be required for business-related travel.
Joining our team offers unique opportunities for meaningful contributions to health and educational equity. You will enhance your skills in customer success, project management, and technology support while thriving in an environment that promotes ongoing learning and professional development.
Compensation And Benefits
Our organization provides a competitive salary, robust health benefits, generous paid time off, and holiday pay. In this fully remote role, you will enjoy flexibility in your work arrangements, allowing you to balance your professional and personal commitments while making a significant impact on the lives of youth, families, and communities across the nation.
Employment Type: Full-Time
Salary : $66,100 - $73,400
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