Order Support Management Specialist

Job Title: Order Management Support Specialist

Job Overview

We are in search of a meticulous and committed individual to join our esteemed team as an Order Management Support Specialist. In this pivotal role, you will support our Sales Team in various order-to-cash activities, ensuring an efficient and seamless process for both internal and external stakeholders. Your focus will center on addressing issues related to order entry, billing, ERP data maintenance, payment processing, cash collection, and compiling essential information for reporting.

Key Responsibilities

• Order Management: Perform daily functions related to order management, including order entry, billing, and customer-required form support for sales.
• Data Maintenance: Ensure accuracy in ERP data while supporting payment processing and rental order management tasks.
• Customer Support: Handle customer inquiries, review orders for precision, and resolve any discrepancies with relevant parties.
• Prioritization: Make informed decisions regarding task prioritization to optimize the use of time and resources.
• Process Improvement: Identify and propose opportunities for efficiency enhancements, cost reductions, and profit improvement initiatives.
• Special Projects: Complete special projects or assignments accurately and punctually as required.
• Reception Support: Provide daily phone reception assistance and occasional front desk coverage.
• Quality Assurance: Contribute to the ISO 9001 Quality Management System and comply with the Quality Policy through self-inspection of your work.
• Safety Awareness: Proactively identify, rectify, and report safety hazards to ensure a safe working environment.
  
  

Required Skills

• Detail-oriented with strong organizational capabilities.
• Exceptional communication and customer service skills.
• Proficient in prioritizing tasks efficiently.
• Experience with ERP systems and data maintenance.
• Strong decision-making skills.
• Process improvement mindset.
  
  

Qualifications

• Education: High school diploma or equivalent.
• Location: This position is on-site at our corporate headquarters in Cinnaminson, NJ. Flexibility for occasional overtime outside of standard hours (8:30 AM - 5:30 PM) may be necessary.
  
  

Career Growth Opportunities

We are committed to fostering an environment that encourages professional development and advancement. By joining our team, you will gain opportunities to enhance your skills and take on new challenges within our organization.

Company Culture And Values

Our company is dedicated to building a collaborative and dynamic work environment where every team member is empowered to contribute to shared goals. We value diversity and are an equal opportunity employer, welcoming applications from all qualified individuals, including minorities, females, veterans, and individuals with disabilities.

Compensation And Benefits

• Competitive salary.
• 401(k) employer match.
• Paid Time Off and holidays.
• Medical, Dental, and Group Life Insurance.
• Quarterly safety incentive bonus upon achieving goals.
• Unique benefits such as a birthday breakfast with leadership, Thanksgiving turkey, and more!
  
  

If you are eager to be part of a vibrant team and make a significant impact, we invite you to apply!

Employment Type: Full-Time