Project Manager for Reconstruction and Restoration

Job Title: Reconstruction Project Manager

Company Overview

We are a prominent national franchise organization committed to delivering outstanding property damage emergency services, restoration, and reconstruction for residential and commercial properties impacted by various disasters such as water, fire, mold, and storms. Since our establishment in 1966, we have proudly supported over 2 million property owners through our network of more than 340 franchises across the U.S. and Canada. Our dedication to high-quality service and client support during their most challenging times sets us apart in the industry.

Position Overview

As the Reconstruction Project Manager, you will be instrumental in steering renovation projects from initiation to completion. Your key responsibilities will include managing project budgets, timelines, and maintaining effective communication with all stakeholders to ensure the highest standards of project execution. You will spend considerable time in the field, directly collaborating with homeowners, commercial property owners, project coordinators, subcontractors, and technicians to guarantee efficient and safe project delivery.

Key Responsibilities

• Uphold our core values of honesty and integrity in all professional interactions.
• Ensure adherence to company processes, policies, and applicable laws and regulations.
• Maintain a relentless focus on providing excellent customer service.
• Work collaboratively with cross-functional teams to foster a positive and productive work environment.
• Coordinate closely with Foremen, In-House Tradesmen, Estimators, and Project Coordinators to enhance communication and workflow.
• Manage all documentation and administrative tasks associated with active job flows to facilitate timely restoration.
• Effectively communicate with insurance providers and property owners throughout the project lifecycle.
• Follow all program and Third-Party Administrator (TPA) guidelines rigorously.
• Oversee the coordination of all Tradesmen engaged in the projects.
• Review estimates pertaining to the restoration elements of assigned projects.
• Achieve operational goals related to sales, gross margin, job closures, and customer satisfaction metrics.
• Monitor performance metrics during bi-weekly goal-setting and review meetings.
• Confirm budgets and work orders prior to the commencement of projects.
• Ensure compliance with industry standards and regulations through detailed documentation.
• Cultivate and maintain strong partnerships with vendors and tradespeople to optimize performance.
• Participate in the collections process as necessary.
• Be available for on-call duties as part of the Project Manager rotation.
• Maintain a Compliance Score of 75 and a Net Promoter Score (NPS) of 65 .
• Achieve Gross Margins of 45% .
• Engage in local community events to promote our services and values.
  
  

Required Skills

• Strong critical thinking, problem-solving, and multitasking skills.
• Exceptional verbal and written communication abilities.
• Positive, can-do attitude complemented by a team-oriented approach.
• Detail-oriented with a strong commitment to customer service excellence.
• Effective time management and adaptability skills.
• Proactive and assertive personality with a professional demeanor.
• Highly organized with a talent for streamlining work processes.
• Technologically adept and capable of utilizing various software tools.
• Strong planning and organizational capabilities.
  
  

Qualifications

Education and Experience:

• Required: High School Diploma or GED; current IICRC certifications in Water and Fire; 2-3 years of experience in residential/commercial construction.
• Preferred: 2 years of experience leading a team of 4 or more; Bachelor's degree.
  
  

Physical Requirements

• Ability to lift weights frequently ranging from 5-40 lbs and occasionally from 20-100 lbs.
• May involve significant standing, walking, pushing, and pulling.
• Occasional climbing, balancing, crouching, and kneeling as required.
• Must work in various weather conditions and potentially confined spaces.
• Effective communication with customers both over the phone and in person is mandatory.
  
  

Work Environment

As a Reconstruction Project Manager, you will be part of our dedicated Restoration Department, collaborating with owners and subcontractors to restore homes and commercial buildings affected by disasters. This role may involve exposure to extreme weather conditions and hazardous materials.

Travel Requirements

Regular visits to job sites are essential, with occasional overnight travel for special circumstances.

Reasonable Accommodation For Disability

We are committed to providing reasonable accommodations for individuals with disabilities. If you require assistance, please contact our Human Resources department to begin the interactive process.

Equal Opportunity Employer

We are an Equal Opportunity Employer, dedicated to providing fair employment opportunities to all individuals without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Disclaimer

This job description serves as a general guideline for the position and is not an exhaustive list of all responsibilities and duties. Additional tasks may be assigned as necessary.

Employment Type: Full-Time