Remote Associate Manager of Customer Success (K-12 Schools) | WFH

Job Title: Associate Customer Success Manager (K-12 Schools) - Remote | WFH

Job Overview

Are you driven by a desire to make a substantial difference in the education sector? Do you excel in collaborative and innovative environments that contribute to enhancing student learning experiences? If so, we invite you to consider joining our team as an Associate Customer Success Manager, where you will play a vital role in supporting schools and districts throughout the United States.

Key Responsibilities

• Take charge of the entire client lifecycle—from onboarding through renewal—ensuring that our partner districts not only meet their objectives but also fully leverage the value of our platform.
• Cultivate strong relationships with educators and district leaders, serving as a trusted advisor to provide customized strategies and proactive assistance for driving student success.
• Collaborate effectively with cross-functional teams, including sales, product development, and operations, to deliver exceptional partner experiences.
• Analyze usage trends and health metrics to identify potential risks and opportunities, providing actionable insights and reporting that align program performance with district goals.
• Document and share best practices to enhance internal processes and customer outcomes, while working closely with onboarding, support, and product teams.
• Travel to customer locations as required (up to 15% travel, including overnight stays) to strengthen relationships and ensure satisfaction.
  
  

Required Skills

• Bachelor's degree in business, education, or a related field.
• 1-2 years of experience in account management, consulting, or customer success roles.
• Exceptional communication and interpersonal capabilities, with a knack for building and nurturing relationships with diverse stakeholders.
• Strong analytical and problem-solving skills, demonstrating the ability to proactively address challenges.
• Excellent project management competencies, enabling the effective juggling of multiple priorities.
• A genuine passion for education and a commitment to empowering students to reach their full potential.
• Experience with SaaS is advantageous, and familiarity with edtech is particularly valued.
  
  

Qualifications

• A bachelor's degree in business, education, or a comparable field is essential.
• Applicants should possess 1-2 years of relevant experience in consulting, account management, or customer success roles.
  
  

Career Growth Opportunities

We are dedicated to fostering an environment that encourages personal and professional development. As part of our team, you will benefit from training, continuous feedback, and opportunities to expand your skill set while contributing to meaningful work in the education sector.

Company Culture And Values

Our organization is committed to diversity and inclusion, celebrating the unique contributions of every employee. We strive to create an inclusive workplace that reflects the communities we serve, ensuring that all qualified applicants receive fair consideration for employment.

Compensation And Benefits

• Competitive salary, variable compensation, and equity opportunities.
• Comprehensive healthcare benefits, including medical, dental, vision, and life insurance.
• 401k matching and generous parental leave policies.
• Remote work flexibility with generous paid time off.
• Access to a free learning membership for you and your household to promote ongoing education and growth.
  
  

If you are eager to join a team that is passionate about innovation, collaboration, and making a significant impact in the field of education, we encourage you to apply today and contribute to shaping the future of learning.

Employment Type: Full-Time