What are the responsibilities and job description for the Remote Bilingual Customer Service Representative | WFH position at Get It - Hospitality?
Job Title: Remote Bilingual Call Center Representative
Location: Washington State (Applicants must be residents of Washington State; out-of-state applications will not be considered)
Company Overview
We are committed to advocating for a diverse community of long-term care workers, providing high-quality home care, nursing home care, and residential services across Washington, Montana, and Alaska. Our mission is to unite caregivers to enhance the quality of life for those we serve while striving for a just and equitable community.
Job Overview
As a Remote Bilingual Call Center Representative, you will play a vital role in delivering top-tier service to our members. This position involves managing incoming calls and addressing member inquiries effectively. Additionally, you will assist in translating written materials and providing spoken interpretation during meetings or proceedings when needed.
Key Responsibilities
Our organization is dedicated to the professional advancement of its employees. This role offers comprehensive training and skill development to help you excel in your position and advance in your career.
Company Culture And Values
We embrace diversity and encourage applicants from all backgrounds, including women, people of color, and members of the LGBTQIA community. Your unique experiences and identity will enhance our workplace culture.
Join us in our mission to make a meaningful impact on the lives of those we serve!
Employment Type: Full-Time
Location: Washington State (Applicants must be residents of Washington State; out-of-state applications will not be considered)
Company Overview
We are committed to advocating for a diverse community of long-term care workers, providing high-quality home care, nursing home care, and residential services across Washington, Montana, and Alaska. Our mission is to unite caregivers to enhance the quality of life for those we serve while striving for a just and equitable community.
Job Overview
As a Remote Bilingual Call Center Representative, you will play a vital role in delivering top-tier service to our members. This position involves managing incoming calls and addressing member inquiries effectively. Additionally, you will assist in translating written materials and providing spoken interpretation during meetings or proceedings when needed.
Key Responsibilities
- Respond to incoming phone calls, managing a daily volume of 40 or more inquiries.
- Assist with translation of written documents and provide interpretation services as required.
- Participate in training sessions and adhere to performance expectations.
- Proficiency in a second language such as Russian, Cantonese, Mandarin, or Korean is highly encouraged.
- Strong critical thinking and problem-solving abilities.
- Demonstrated computer and technical proficiency.
- Adaptability and ability to excel in a fast-paced environment.
- A minimum of one year of direct customer service experience in sectors such as call centers, hospitality, retail, or technical support.
- A stable work history that reflects limited employment gaps, showcasing long tenures with previous employers.
- Relevant experience may also include roles in reception, data collection, billing, or insurance claims.
- High school diploma or equivalent; additional relevant coursework is preferred.
- Competitive hourly pay rates of \(24.81 for English-only speakers and \)26.42 for multilingual speakers.
- Comprehensive benefits including fully employer-paid health, dental, vision, and pharmacy coverage for employees and their families.
- Generous paid time off policy including 14 vacation days, 15 sick days, and 3 personal holidays each year.
- Paid holidays plus additional time off between December 24th and January 1st (excluding weekends).
- A fully employer-paid defined-benefit pension plan after three years of service.
- Up to \(100 per month for home Wi-Fi support and up to \)500 for home office equipment reimbursement.
- A five-week paid training program is mandatory for this position, with a start date of March 14, 2025.
Our organization is dedicated to the professional advancement of its employees. This role offers comprehensive training and skill development to help you excel in your position and advance in your career.
Company Culture And Values
We embrace diversity and encourage applicants from all backgrounds, including women, people of color, and members of the LGBTQIA community. Your unique experiences and identity will enhance our workplace culture.
Join us in our mission to make a meaningful impact on the lives of those we serve!
Employment Type: Full-Time
