What are the responsibilities and job description for the Remote Client Coordinator - Experience | WFH position at Get It - Hospitality?
Job Overview
We are seeking a dedicated Client Experience Coordinator to join our rapidly growing marketing software company in a remote capacity. In this pivotal role, you will focus on ensuring our clients achieve long-term success and satisfaction by providing exceptional support and advocacy. Your contributions will significantly enhance the client experience, reinforcing our commitment to delivering outstanding service.
Key Responsibilities
We are dedicated to fostering the professional development of our employees. As a part of our dynamic team, you will have access to various opportunities for growth and advancement within the company. You will be encouraged to hone your skills and contribute to innovative projects that drive our mission forward.
Company Culture And Values
Founded over a decade ago, our organization has expanded to over 300 employees worldwide, cultivating a fast-paced and results-oriented environment that values work-life balance. We believe in the power of collaboration and open communication, ensuring our workplace remains engaging and enjoyable. Our commitment to diversity, equity, and inclusion is integral to our culture, promoting innovation and creativity as we embrace the unique perspectives of each team member.
Compensation And Benefits
We strive to be an employer of choice, offering competitive and comprehensive benefits packages. Our offerings include:
Employment Type: Full-Time
We are seeking a dedicated Client Experience Coordinator to join our rapidly growing marketing software company in a remote capacity. In this pivotal role, you will focus on ensuring our clients achieve long-term success and satisfaction by providing exceptional support and advocacy. Your contributions will significantly enhance the client experience, reinforcing our commitment to delivering outstanding service.
Key Responsibilities
- Engage with clients through various channels including phone, live chat, email, and web meetings to exceed their expectations.
- Respond promptly to client inquiries, issues, and feedback, ensuring thorough follow-up for optimal satisfaction.
- Gain a comprehensive understanding of client goals and needs to facilitate a seamless experience.
- Address straightforward product and website change requests while coordinating with internal teams for more complex needs.
- Collaborate across departments to maintain a consistent and positive client journey.
- Actively participate in team meetings to share insights, ideas, and feedback.
- Utilize advanced tools and applications, including Google G Suite and Slack.
- Maintain a secure and distraction-free workspace.
- Be available during assigned working hours to fulfill regular responsibilities.
- Detail-oriented with strong organizational abilities to manage multiple priorities.
- Self-driven and capable of working autonomously as well as collaboratively within a team.
- Excellent written communication skills, as client interaction is pivotal.
- Strong interpersonal skills necessary for effective collaboration with various departments.
- Quick to adapt and resolve inquiries and challenges as they arise.
- Strong follow-up and follow-through capabilities.
- Familiarity with Google G Suite and similar online tools is advantageous, though a willingness to learn is essential.
- Exceptional verbal and written communication skills.
- Prior experience in a client services role is preferred.
- A high school diploma or equivalent is required; a Bachelor's degree is preferred but not mandatory.
- Background in communication, business, or a related field is beneficial.
- Previous client-facing experience is valuable, and familiarity with marketing software is a plus.
We are dedicated to fostering the professional development of our employees. As a part of our dynamic team, you will have access to various opportunities for growth and advancement within the company. You will be encouraged to hone your skills and contribute to innovative projects that drive our mission forward.
Company Culture And Values
Founded over a decade ago, our organization has expanded to over 300 employees worldwide, cultivating a fast-paced and results-oriented environment that values work-life balance. We believe in the power of collaboration and open communication, ensuring our workplace remains engaging and enjoyable. Our commitment to diversity, equity, and inclusion is integral to our culture, promoting innovation and creativity as we embrace the unique perspectives of each team member.
Compensation And Benefits
We strive to be an employer of choice, offering competitive and comprehensive benefits packages. Our offerings include:
- Generous paid holiday schedule, including a winter holiday shutdown
- Comprehensive paid time off policies covering vacation, sick leave, parental leave, and bereavement leave
- Robust insurance plans, such as medical, dental, and vision coverage
- Health Savings Account (HSA) contributions from the employer, and Flexible Spending Accounts (FSA)
- Company-sponsored life insurance and disability coverage
- Matching 401(k) plan with immediate full vesting
- Engaging employee events, both virtual and in-person
- On-Demand Pay for immediate access to earned wages
- Reimbursement for internet and gym expenses
- Provision of necessary work equipment to ensure your success
Employment Type: Full-Time
