What are the responsibilities and job description for the Remote Client Services Head | WFH position at Get It - Hospitality?
Job Title: Head of Client Services
About Our Agency
Join a forward-thinking performance marketing agency that specializes in empowering B2B enterprises. We pride ourselves on our innovative approach, known as Customer Generation, which emphasizes the creation of Sales Qualified Leads (SQLs) over conventional Marketing Qualified Leads (MQLs). Our comprehensive service portfolio includes Paid Media, SEO, Creative Design, Video, Revenue Operations, and Strategic Consulting, all designed to help our clients consistently meet their SQL goals.
Leadership Vision
Our leadership team is committed to redefining our client services strategy, and we are in search of an enthusiastic leader to guide the growth of our distinguished client brands. With a skilled team of account directors and client sales experts, we are poised to elevate our service offerings. In light of growing competition from private equity-backed firms, we seek a visionary leader who can manage a multi-million dollar budget and a team that has consistently achieved over 100% Net Revenue Retention (NRR) in half of the past six months.
We celebrate our achievements, but we understand that the journey continues. The ideal candidate will exemplify a leadership style grounded in the belief that authentic client relationships flourish through face-to-face interactions, not solely through digital communication. If you are passionate about building meaningful connections and have a strong background in performance marketing, we encourage you to apply.
Key Responsibilities
This role presents unique opportunities for professional advancement and development within our organization. You will have the chance to empower your teams and influence essential business metrics, fostering a culture of excellence and accountability.
Company Culture And Values
We are dedicated to maintaining a transparent and humane work environment. As a remote-first organization, our team members enjoy flexibility in their work locations while collaborating through virtual meetings and communication tools. Our culture values diversity and promotes team engagement through various social events and team-building initiatives.
Compensation And Benefits
We are firmly committed to cultivating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are prepared to make a substantial impact and help us redefine the standards of performance marketing, we invite you to apply!
Employment Type: Full-Time
About Our Agency
Join a forward-thinking performance marketing agency that specializes in empowering B2B enterprises. We pride ourselves on our innovative approach, known as Customer Generation, which emphasizes the creation of Sales Qualified Leads (SQLs) over conventional Marketing Qualified Leads (MQLs). Our comprehensive service portfolio includes Paid Media, SEO, Creative Design, Video, Revenue Operations, and Strategic Consulting, all designed to help our clients consistently meet their SQL goals.
Leadership Vision
Our leadership team is committed to redefining our client services strategy, and we are in search of an enthusiastic leader to guide the growth of our distinguished client brands. With a skilled team of account directors and client sales experts, we are poised to elevate our service offerings. In light of growing competition from private equity-backed firms, we seek a visionary leader who can manage a multi-million dollar budget and a team that has consistently achieved over 100% Net Revenue Retention (NRR) in half of the past six months.
We celebrate our achievements, but we understand that the journey continues. The ideal candidate will exemplify a leadership style grounded in the belief that authentic client relationships flourish through face-to-face interactions, not solely through digital communication. If you are passionate about building meaningful connections and have a strong background in performance marketing, we encourage you to apply.
Key Responsibilities
- Cultivate a system that inspires clients to visualize a long-term partnership with our agency (24 months).
- Collaborate with the COO and VP of Operations to realize your vision across our team of over 100 delivery specialists.
- Partner with the Learning & Development department to ensure your strategic vision is included in the onboarding process for new hires.
- Take charge of retention, growth, and expansion metrics pertaining to our client portfolio.
- A minimum of 15 years of experience in client services, ideally within independently owned firms whose revenues exceed $20 million, or as a significant contributor in a private equity-backed agency.
- Proficiency in selling and a deep understanding of performance marketing for SaaS, covering areas such as SEO, Paid Media, Creative Services, Marketing Operations, Conversion Rate Optimization (CRO), and Strategy.
- A strong commitment to accountability and achieving monthly Key Performance Indicators (KPIs).
- Aptitude for nurturing personal relationships with Chief Marketing Officers (CMOs) and other key decision-makers.
- Extensive experience leading client services teams.
- Proven expertise in performance marketing and managing client relationships.
- Excellent communication and interpersonal skills.
- Strong analytical and decision-making capabilities.
This role presents unique opportunities for professional advancement and development within our organization. You will have the chance to empower your teams and influence essential business metrics, fostering a culture of excellence and accountability.
Company Culture And Values
We are dedicated to maintaining a transparent and humane work environment. As a remote-first organization, our team members enjoy flexibility in their work locations while collaborating through virtual meetings and communication tools. Our culture values diversity and promotes team engagement through various social events and team-building initiatives.
Compensation And Benefits
- A commitment to transparency and humanity, with a minimum salary of $70,000/year for all employees.
- Comprehensive health, dental, and vision coverage for you and your family, including a fully employer-paid plan for you and 50% coverage for dependents.
- Access to a Healthcare Concierge to optimize your benefits.
- 100% covered membership to One Medical for primary and virtual care.
- Unlimited virtual and physical therapy support through Physera.
- Membership to Headspace for mental well-being.
- Access to virtual visits with certified therapists through Spring Health and Ginger.
- Company-paid life insurance policy of $50,000.
- Flexibility to work from anywhere in the U.S., with options to utilize our state-of-the-art offices in Irvine, CA, or Austin, TX.
- A customizable 401k plan with a 3% match to support your financial goals.
- Unlimited Paid Time Off (with a minimum of two weeks), plus holidays and your birthday off.
- Paid parental leave and fertility assistance through CARROT.
- A holiday break from Christmas Eve through New Year’s Day.
- Opportunities to have your work published on industry-leading blogs.
- A company-provided MacBook or PC, along with a $200 ergonomics budget.
- Engaging team-building events, including awards ceremonies, holiday parties, trivia nights, and more.
We are firmly committed to cultivating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are prepared to make a substantial impact and help us redefine the standards of performance marketing, we invite you to apply!
Employment Type: Full-Time
Salary : $70,000
