Remote Customer Retention Specialist | Work From Home

Job Title: Customer Retention Specialist - Remote | WFH

Overview

We invite you to join our team as a Customer Retention Specialist, where your core responsibility will be to engage proactively with our valued customers. Your efforts will play a pivotal role in ensuring they recognize the significance of maintaining their life insurance policies. By addressing client concerns and emphasizing the advantages of their coverage, you will be contributing to their peace of mind and financial security.

Key Responsibilities

• Operate in a vibrant call center setting, managing an extensive volume of calls daily (approximately 90 ).
• Handle both inbound and outbound communications, concentrating on policyholders at risk of canceling their policies.
• Communicate effectively the intrinsic value of life insurance and guide customers in appreciating its benefits.
• Process cancellation requests while ensuring that customer needs are prioritized and met in every interaction.
• Uphold departmental benchmarks for call volume, handling time, and overall time management.
  
  

Required Skills

• Excellent verbal and written communication capabilities.
• Minimum typing speed of 30 words per minute.
• Strong customer service aptitude: approachable, efficient, and attentive.
• Ability to manage multiple tasks and work effectively under pressure.
• Exceptional organizational and time management skills, with meticulous attention to detail.
• Fundamental computer literacy and proficiency in Microsoft Office.
  
  

Qualifications

• At least 1 year of experience within a high-volume contact center or an equivalent role involving daily phone engagement (this is a strict requirement).
• A minimum of 6 months' experience in retention, sales, or collections.
• Candidates must be at least 18 years old.
• A high school diploma or equivalent is mandatory.
• Access to a stable internet connection with a minimum speed of 20 Mbps for both download and upload (must be wired).
• A smartphone is necessary for VPN access.
• Applicants licensed in life and/or health insurance intending to work for another agency will not be considered due to potential conflicts of interest.
• For safety considerations, you must possess or be willing to obtain a fire extinguisher for your home workspace.
• A quiet and professional environment is essential.
  
  

Career Growth Opportunities

At our organization, we are committed to nurturing talent and providing avenues for professional development. We believe in fostering an environment where our employees can flourish in their careers and achieve their aspirations.

Company Culture And Values

We take pride in cultivating an inclusive and equitable workplace. Our dedication to diversity ensures that every individual is appreciated, irrespective of their race, color, or background.

Compensation And Benefits

• Starting salary of $16.35 per hour.
• An additional $1 per hour for bilingual candidates (must pass a bilingual assessment).
• Biweekly pay schedule.
• Potential for performance-based bonuses, with the opportunity to earn up to an additional $6 per hour based on policy conservation.
• Full-time employees are eligible for benefits after 30 days and can join a pension plan after 5 years of service.
• All essential equipment will be provided, inclusive of dual monitors, headset, keyboard, mouse, and camera for virtual meetings, shipped via FedEx.
  
  

We look forward to receiving your application and welcoming you to our esteemed team, where your contributions will be valued and recognized.

Employment Type: Part-Time