What are the responsibilities and job description for the Remote Customer Success Associate | WFH Opportunity position at Get It - Hospitality?
Job Title: Customer Success Associate - Remote
Location: We invite candidates from the following regions to apply: DC area, Florida, Houston, TX, Chicago, Carolinas, and Detroit, MI.
Job Overview
We are in search of dynamic and driven professionals with an entrepreneurial mindset to join our team as Customer Success Associates. This role offers a unique opportunity to be part of an innovative shift in app-less mobile ordering, payments, and social recommendations within the restaurant industry. If you excel in a fast-paced, creative environment and are passionate about making a difference, we would love to connect with you.
Key Responsibilities
We emphasize fostering personal and professional development within the hospitality tech sector. As part of our team, you will have the opportunity to advance into more senior roles across various departments.
Company Culture And Values
Our organization promotes a culture of internal growth and values the importance of strong relationships. We are dedicated to creating a diverse and inclusive workplace where all team members are respected and valued.
Compensation And Benefits
We are committed to fostering a diverse and inclusive environment that values every team member. We welcome applications from individuals of all backgrounds and identities, and we do not tolerate discrimination of any kind.
Employment Type: Full-Time
Location: We invite candidates from the following regions to apply: DC area, Florida, Houston, TX, Chicago, Carolinas, and Detroit, MI.
Job Overview
We are in search of dynamic and driven professionals with an entrepreneurial mindset to join our team as Customer Success Associates. This role offers a unique opportunity to be part of an innovative shift in app-less mobile ordering, payments, and social recommendations within the restaurant industry. If you excel in a fast-paced, creative environment and are passionate about making a difference, we would love to connect with you.
Key Responsibilities
- Serve as the primary liaison for our restaurant partners, fostering and nurturing robust, enduring relationships with both new and existing clients.
- Champion our platform by promoting feature adoption and ensuring high customer retention rates.
- Oversee the comprehensive coordination of product launches from initial conception to successful deployment.
- Offer technical troubleshooting assistance and act as the subject matter expert for clients regarding our offerings.
- Collaborate closely with the technical team to support customer and end-user needs.
- Collect and analyze feedback to enhance product usability and performance.
- Innovative problem solver with the ability to perform well under pressure.
- Genuine enthusiasm for mastering the technical facets of our product.
- Outstanding communication abilities, particularly suited for remote collaboration.
- Excellent organizational and time management capabilities.
- An inquisitive mindset, thriving in dynamic and entrepreneurial settings.
- Quick to learn, with a proactive approach and a positive attitude.
- Experience in the restaurant or hospitality sector is advantageous.
- A Bachelor's degree is preferred, or a combination of 4 years of relevant experience is acceptable.
- At least 2 years of experience in hospitality or the service industry is preferred.
- Flexibility to travel locally to various restaurants, bars, and venues.
We emphasize fostering personal and professional development within the hospitality tech sector. As part of our team, you will have the opportunity to advance into more senior roles across various departments.
Company Culture And Values
Our organization promotes a culture of internal growth and values the importance of strong relationships. We are dedicated to creating a diverse and inclusive workplace where all team members are respected and valued.
Compensation And Benefits
- Unlimited vacation policy
- Comprehensive medical, dental, and vision insurance
- A chance to join a rapidly expanding startup with limitless potential
- Competitive salary range: \(55,000 - \)60,000
We are committed to fostering a diverse and inclusive environment that values every team member. We welcome applications from individuals of all backgrounds and identities, and we do not tolerate discrimination of any kind.
Employment Type: Full-Time
Salary : $55,000 - $60,000
