What are the responsibilities and job description for the Remote Customer Success Manager | WFH position at Get It - Hospitality?
Customer Success Manager - Remote | WFH
Job Overview
Join a pioneering force in the hospitality technology sector as a Customer Success Manager. In this dynamic remote role, you will have the opportunity to cultivate and sustain effective relationships with our esteemed clients while promoting the utilization of our innovative SaaS solutions that revolutionize hotel and property management operations.
Key Responsibilities
This role offers the potential for professional development within a forward-thinking SaaS company that is committed to fostering talent and innovation.
Company Culture And Values
We pride ourselves on a collaborative and supportive work environment that values strong internal and external relationships, driving growth and innovation in the hospitality industry.
Compensation And Benefits
Employment Type: Full-Time
Job Overview
Join a pioneering force in the hospitality technology sector as a Customer Success Manager. In this dynamic remote role, you will have the opportunity to cultivate and sustain effective relationships with our esteemed clients while promoting the utilization of our innovative SaaS solutions that revolutionize hotel and property management operations.
Key Responsibilities
- Foster and maintain robust, long-term partnerships with key clients.
- Spearhead successful client onboarding processes, ensuring a seamless integration with our platform.
- Identify and leverage avenues for growth, including upselling, cross-selling, and account expansion.
- Proactively resolve client concerns, guaranteeing elevated levels of customer satisfaction.
- Conduct regular business reviews to demonstrate the value of our solutions and pinpoint opportunities for enhancement.
- Engage in travel (10-30%) to client sites for comprehensive meetings and relationship-building.
- Collaborate closely with various teams to enrich the overall customer experience.
- 3-8 years of experience in Customer Success, Account Management, or related client-facing roles.
- 2 years of experience in B2B SaaS focused on managing substantial client accounts.
- 1 year of experience in the Hospitality SaaS domain (PMS systems preferred).
- Proven track record of managing high-value accounts and achieving exceptional customer retention rates.
- Strong communication, presentation, and relationship-building skills.
- Excellent analytical and problem-solving capabilities.
- Willingness to travel 10-30% for client engagements and relationship cultivation.
- A history of successful account management with high-value clients.
- Demonstrated expertise in client relationship management.
- Strong communication and presentation abilities.
- Bachelor’s degree in a relevant field is preferred.
This role offers the potential for professional development within a forward-thinking SaaS company that is committed to fostering talent and innovation.
Company Culture And Values
We pride ourselves on a collaborative and supportive work environment that values strong internal and external relationships, driving growth and innovation in the hospitality industry.
Compensation And Benefits
- Competitive salary and comprehensive benefits package.
- Opportunity to make a meaningful impact on the hospitality sector.
- A chance to build a fulfilling career with a rapidly growing company.
Employment Type: Full-Time
