Remote Customer Success Manager | WFH

Job Overview

Join our esteemed SaaS platform dedicated to enhancing the capabilities of innovative medical device companies. Our advanced cloud-based technology is central to the success of over 1,000 global customers, driving excellence throughout the product lifecycle—from conception to commercialization and beyond. As a remote-first organization headquartered in Indianapolis, we are on a mission to improve quality of life while fostering a culture of growth and collaboration.

Key Responsibilities

• Manage and cultivate relationships within a portfolio of customers, ensuring a comprehensive understanding of their business objectives and priorities.
• Engage with customers to identify their key priorities and metrics, delivering tailored strategies to maximize value and reach retention targets.
• Conduct annual executive business reviews to evaluate customer satisfaction, prioritize ongoing requests, and share proactive updates on delivered value.
• Proactively identify at-risk customers and implement strategies to mitigate challenges, serving as a primary contact for customer escalations.
• Collaborate with internal subject matter experts across various departments to meet customer needs and drive account growth.
• Monitor and report on account health metrics, tracking progress towards strategic objectives.
  
  

Required Skills

• Exceptional communication capabilities, including proficiency in crafting and delivering compelling presentations, reports, and verbal updates tailored to diverse audiences.
• Strong organizational, multitasking, and problem-solving skills.
• A steadfast commitment to customer service, data security, and maintaining high business quality standards.
• Adaptability to thrive in a fast-paced environment with evolving priorities.
• Proven ability to lead cross-functional initiatives and influence outcomes effectively.
• Experience in negotiating and finalizing complex deals at the executive level.
  
  

Qualifications

• A bachelor’s degree in a relevant field.
• A minimum of 5 years of demonstrated success in customer success or account management roles, preferably within the technology sector.
• Familiarity with CRM systems and spreadsheet tools is required; experience with quality management systems or medical device technologies is advantageous.
  
  

Career Growth Opportunities

We are committed to your professional development, providing various opportunities for growth, including training and collaboration with cross-functional teams. This role is designed for those looking to advance their careers within our rapidly expanding organization.

Company Culture And Values

Our organization thrives on a culture of support and innovation, emphasizing teamwork and a shared mission to enhance lives through technology. We value diversity and inclusivity, ensuring a welcoming environment for all employees.

Compensation And Benefits

On Target Earnings for this position can reach up to $105,000, with compensation determined by experience, education, skills, and geographic location. In addition, you will have the opportunity to earn commissions based on applicable plans.

Benefits Include

• Flexible Paid Time Off
• Home Office reimbursement stipend upon hire ($800)
• Multiple Health insurance options
• 401k plan with company match
• Eligibility for Equity Program based on role and tenure
• Three months of paid maternity leave
• Company-paid Life Insurance
• Disability insurance
  
  

This role requires candidates to be located within commuting distance of Indianapolis, Atlanta, Chicago, or Boston areas. We are an Equal Opportunity Employer, welcoming applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Employment Type: Full-Time