What are the responsibilities and job description for the Remote Customer Support Representative-II | WFH position at Get It - Hospitality?
Customer Support Representative II - Remote
Position Type: Contract (February 10, 2025 - April 30, 2025)
Hourly Rate: \(18 - \)21.43 based on experience
Job Overview
We are pleased to present an exciting opportunity for a motivated and customer-focused Customer Support Representative II to join our team during the launch of our premium grocery delivery service. This role is ideally suited for individuals who are fluent in Spanish and have a strong commitment to delivering outstanding customer experiences. You will be an integral component of our Live Operations, tasked with ensuring that deliveries occur seamlessly while striving for a 0% error rate. Your proactive interactions with delivery drivers and your capacity to resolve issues with empathy will be critical to our success. Furthermore, you will identify trends that can lead to enhanced processes and improved service quality.
Key Responsibilities
This role offers significant potential for professional development, as you will gain a comprehensive understanding of our products and services. Your engagement in trend analysis and process enhancement will expand your skills, paving the way for future career advancement.
Company Culture And Values
Our organization prides itself on a collaborative and inclusive environment that champions outstanding service, empathy, and proactive communication. We are committed to diversity and inclusivity, ensuring that all team members contribute to our mission of achieving exceptional customer satisfaction.
Compensation And Benefits
Eligible employees will receive comprehensive healthcare benefits, including medical, dental, and vision insurance. Other benefits include:
We look forward to welcoming a new member to our team who shares our dedication to outstanding service and customer satisfaction!
Employment Type: Contractor
Position Type: Contract (February 10, 2025 - April 30, 2025)
Hourly Rate: \(18 - \)21.43 based on experience
Job Overview
We are pleased to present an exciting opportunity for a motivated and customer-focused Customer Support Representative II to join our team during the launch of our premium grocery delivery service. This role is ideally suited for individuals who are fluent in Spanish and have a strong commitment to delivering outstanding customer experiences. You will be an integral component of our Live Operations, tasked with ensuring that deliveries occur seamlessly while striving for a 0% error rate. Your proactive interactions with delivery drivers and your capacity to resolve issues with empathy will be critical to our success. Furthermore, you will identify trends that can lead to enhanced processes and improved service quality.
Key Responsibilities
- Proactively engage with delivery drivers to provide clear instructions and expectations for successful deliveries.
- Address any customer issues with empathy and urgency, ensuring a positive overall experience.
- Drive workflows that exceed our high service level agreements (SLAs).
- Analyze operational trends and present actionable insights for process improvement.
- Cultivate a deep understanding of our products, systems, and tools to efficiently resolve issues.
- Collaborate with a passionate team dedicated to delivering exceptional service.
- Excellent communication, troubleshooting, and organizational abilities.
- Capacity to work independently and confidently address undefined challenges.
- Fluency in English with a typing speed of 40 WPM or above, as well as above-average technical literacy.
- Superior written communication skills, with a focus on grammar and spelling, capable of adapting to our brand voice.
- Bachelor's degree or equivalent professional experience.
- Minimum of 2 years of experience in customer service, preferably within technology, hospitality, grocery, or convenience sectors.
- Conversational Spanish proficiency is advantageous.
This role offers significant potential for professional development, as you will gain a comprehensive understanding of our products and services. Your engagement in trend analysis and process enhancement will expand your skills, paving the way for future career advancement.
Company Culture And Values
Our organization prides itself on a collaborative and inclusive environment that champions outstanding service, empathy, and proactive communication. We are committed to diversity and inclusivity, ensuring that all team members contribute to our mission of achieving exceptional customer satisfaction.
Compensation And Benefits
Eligible employees will receive comprehensive healthcare benefits, including medical, dental, and vision insurance. Other benefits include:
- 401(k) retirement savings plan
- Life and disability insurance
- Employee assistance programs
- Legal support
- Auto and home insurance
- Pet insurance
- Employee discounts with preferred vendors
We look forward to welcoming a new member to our team who shares our dedication to outstanding service and customer satisfaction!
Employment Type: Contractor
