Remote Guest Experience Manager / Front Desk | WFH

Guest Experience Manager - Remote | WFH

Job Overview

Step into a remarkable opportunity with Charleston's leading hotel, renowned for its dedication to the arts and exceptional guest experiences. Join us in crafting immersive experiences that captivate both guests and team members, fostering an environment of creativity and inspiration. As a pivotal member of our team, you will help shape the future of hospitality through your passion for service and dedication to excellence.

Key Responsibilities

• Extend a warm welcome to guests, engaging with them before their arrival to understand their needs and special requests.
• Ensure that guest accommodations are meticulously prepared for arrival, greet guests upon arrival, and facilitate a seamless check-in process with complimentary refreshments.
• Collaborate with valet and bell staff to expertly manage luggage and parking for guests.
• Maintain continuous communication with guests, responding to their needs promptly through personal interactions and our app.
• Acquire comprehensive knowledge of the artwork displayed on our property, local galleries, and artists, guiding guests through artistic encounters as necessary.
• Assist guests with hotel and restaurant reservations and support the checkout process when required.
• Keep guest areas organized and pristine, accurately documenting relevant information, and working alongside colleagues to ensure cohesive operations.
• Handle guest requests skillfully, including personalized amenities and essential administrative tasks.
  
  

Required Skills

• A strong commitment to guest satisfaction and service excellence, complemented by a positive and engaging demeanor.
• Exceptional critical thinking abilities, adaptability, and self-motivation, allowing for independent and collaborative work.
• Detail-oriented with a strong capacity to perform efficiently under pressure.
• Outstanding verbal and written communication skills in English, enabling effective guest engagement and direction-following.
• A readiness to learn and execute essential job functions with accuracy and safety.
  
  

Qualifications

• Completion of high school diploma or equivalent; an associate's or bachelor's degree in tourism, hospitality, or hotel management is preferred.
• A minimum of one year experience in a guest-facing role, ideally within the hospitality sector.
• Familiarity with Opera management software is a plus, coupled with a background in food & beverage or art.
  
  

Career Growth Opportunities

Our organization appreciates and nurtures internal growth, providing a wealth of professional development opportunities that propel your career forward in the hospitality industry.

Company Culture And Values

We cultivate a work culture that champions curiosity, boldness, and delight, fostering an environment where creativity and passion flourish, resulting in extraordinary guest experiences.

Compensation And Benefits

• Annual salary of $45,000, with additional commission opportunities and a bonus potential of up to 20%.
• Comprehensive benefits package including earned wage access, paid time off, paid holidays, medical, dental, vision insurance, life insurance, retirement plans, and more.
  
  

Join us at The Vendue and become part of a legendary team that is redefining hospitality through creativity and passion. Explore more about our innovative approach to guest experiences and artistic living at thevendue.com.

Employment Type: Full-Time