What are the responsibilities and job description for the Remote Guest Services Representative | WFH position at Get It - Hospitality?
Join Our Dynamic Team as a Guest Services Representative!
Position: Guest Services Representative
Location: Seasonal (April - October) in Hoonah, Alaska
Reports to: Tour Sales Supervisor
Compensation: $18.00 per hour, with bonus potential
We invite motivated and customer-oriented individuals to become part of our team as Guest Services Representatives. This role offers you an extraordinary opportunity to create unforgettable experiences for our guests amidst the stunning natural beauty of Alaska.
Job Overview
As a Guest Services Representative, your primary responsibility will be to deliver exceptional customer service while engaging with guests from around the world. You will manage various aspects of tour preparations and ensure smooth operations, enhancing the guest experience in a breathtaking destination.
Key Responsibilities
Joining our team not only allows you to contribute to memorable guest experiences but also offers avenues for professional development and networking within the tourism industry.
Company Culture And Values
We pride ourselves on fostering a work environment that values authenticity, cultural connection, and a commitment to enriching the lives of our guests.
Why Work With Us
This position provides a unique chance to immerse yourself in the heart of Alaska's natural beauty while making a tangible difference in the lives of visitors. We invite you to apply today and embark on a rewarding journey with us!
Employment Type: Full-Time
Position: Guest Services Representative
Location: Seasonal (April - October) in Hoonah, Alaska
Reports to: Tour Sales Supervisor
Compensation: $18.00 per hour, with bonus potential
We invite motivated and customer-oriented individuals to become part of our team as Guest Services Representatives. This role offers you an extraordinary opportunity to create unforgettable experiences for our guests amidst the stunning natural beauty of Alaska.
Job Overview
As a Guest Services Representative, your primary responsibility will be to deliver exceptional customer service while engaging with guests from around the world. You will manage various aspects of tour preparations and ensure smooth operations, enhancing the guest experience in a breathtaking destination.
Key Responsibilities
- Provide exemplary customer service to all guests.
- Facilitate ticket sales and communicate tour options.
- Welcome guests, conduct orientations, and oversee line management.
- Assist with tour preparation, which includes verifying excursion requirements and ensuring waivers are completed.
- Escort guests to their respective tour vehicles or gondolas, ensuring timely departures.
- Manage secure bag check areas.
- Collaborate effectively with tour guides, drivers, gondola operators, and management.
- Ensure the safe and orderly flow of passengers on and off aerial gondolas and tour vehicles.
- Support other programs and tasks as required.
- Strong verbal communication skills with the ability to engage effectively with diverse audiences.
- A commitment to safety and meticulous attention to detail.
- Eagerness to learn about local culture and provide cultural insights to guests.
- Capability to learn, retain, and accurately convey excursion information.
- Must possess a safety-sensitive mindset.
- Must be 18 years or older.
- Comfort in traveling by small plane or ferry to remote locations.
- Knowledge of local marine life, plants, animals, and birds is advantageous.
- Ability to navigate and work on gravel paths under varying weather conditions.
Joining our team not only allows you to contribute to memorable guest experiences but also offers avenues for professional development and networking within the tourism industry.
Company Culture And Values
We pride ourselves on fostering a work environment that values authenticity, cultural connection, and a commitment to enriching the lives of our guests.
Why Work With Us
This position provides a unique chance to immerse yourself in the heart of Alaska's natural beauty while making a tangible difference in the lives of visitors. We invite you to apply today and embark on a rewarding journey with us!
Employment Type: Full-Time
Salary : $18
